Victoria Gomez
Columbus,OH
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
6
6
years of professional experience
Work History
Shift Manager
Charleys Philly Steaks
10.2021 - Current
- Maintain health and safety standards, enforcing workplace policies ensuring to comply with quality food standards.
- Coordinate daily restaurant management operations by controlling labor costs, minimizing waste, accurately estimating future supply needs, and managing inventory.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
Shift Manager
Bibibop Asian Grill
09.2018 - 09.2021
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Asked to travel to train new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Regularly coordinated and executed caterings for large parties.
Hostess/Busser
Mitchell's Steakhouse
09.2017 - 03.2019
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Education
High School Diploma -
Thomas Worthington High School
Worthington, OH05.2018
Skills
- Quality Assurance
- Inventory Control
- Tech-Savvy
- Safety Compliance
- Accurate Money Handling
- Supply Ordering
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
Charleys Philly Steaks
10.2021 - Current
Shift Manager
Bibibop Asian Grill
09.2018 - 09.2021
Hostess/Busser
Mitchell's Steakhouse
09.2017 - 03.2019
High School Diploma -
Thomas Worthington High School
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