Victoria Gonzales
Corona,CA
Summary
Proven Office Manager with a track record of enhancing productivity and streamlining operations at Horizon Underground Inc. by implementing effective office management and organizational strategies. Excelled in customer service and office administration, achieving significant cost savings and operational efficiencies. Skilled in data entry and administrative support, adept at fostering interdepartmental collaboration and optimizing workflow processes. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
Work History
Office Manager
Horizon Underground Inc.
01.2013 - Current
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Developed and implemented various procedures to improve accounting process.
- Coordinated efforts between the accounting team and other departments to ensure accuracy in interdepartmental transactions recording and proper cost allocation.
- Coordinated the timely submission of required filings and reports to relevant authorities while avoiding penalties associated with late submissions or inaccuracies.
- Managed compliance efforts, reporting and audits.
- Maintained effective working relationships with regulatory authorities, suppliers and customers.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
Route Coordinator
Ted Johnson Propane
05.2011 - 01.2013
- Streamlined delivery processes, resulting in increased productivity and cost savings.
- Assisted in budget planning by providing accurate route data for forecasting purposes.
- Optimized routing software usage within the department, streamlining workflow processes for maximum effectiveness.
- Monitored driver safety records to promote responsible driving habits among team members.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
Senior Office Administrator
IES Commercial
03.2009 - 02.2011
- Updated reports, managed accounts, and generated reports for company database.
Office Manager
UCS Trenching
03.2000 - 07.2009
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Created job files for each project and maintained current data in each file.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
IT Technician
Mortgage Capitol Resource
07.1997 - 05.1999
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Education
Information Technology, Computer Metworking
Computer Education Institute
Riverside, CA07.1997
Diploma - General Education
Norte Vista High School
Riverside, CA1996
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Billing
- Scheduling and calendar management
- Administrative Support
- Operations Management
Timeline
Office Manager
Horizon Underground Inc.
01.2013 - Current
Route Coordinator
Ted Johnson Propane
05.2011 - 01.2013
Senior Office Administrator
IES Commercial
03.2009 - 02.2011
Office Manager
UCS Trenching
03.2000 - 07.2009
IT Technician
Mortgage Capitol Resource
07.1997 - 05.1999
Information Technology, Computer Metworking
Computer Education Institute
Diploma - General Education
Norte Vista High School
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