Victoria Gonzalez
Ontario,CA
Summary
My passion for hospitality and customer service has been something that I have enjoyed pursuing. I love anticipating a customer’s needs and being ready for their request, making their interaction with me a great experience with the company. I have dedicated 8 years to education, on the job training, and professional development to obtain the best practices to ensure success in Customer Service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Hilton Garden Inn Ontario/rancho Cucamonga
10.2022 - Current
- Monitored front areas so that questions could be promptly addressed.
- Facilitated change management efforts during periods of organizational restructuring or process reengineering projects.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
Front Desk Gallery Host/ Night Auditor
Hyatt Place
09.2019 - 10.2022
- Go above and beyond to provide assistance to the guest
- Coordinates all guest requests, informs guests of hotel services, features, and room amenities
- Audit, balance, post and report on front desk, rooms, and all food and beverage outlets’ cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management.
Captain
Mod Pizza
02.2019 - 09.2019
- Leading my team I planned and executed fulfillment of the sales goal for the day
- Communicated with the team for training of new seasonal items coming to the store
- As team leader daily controlling POS till management
- Which involved balancing and reporting deposits.
Baker’s Assistant
Nothing Bundt Cakes
09.2018 - 04.2019
- Routinely performing time sensitive task that helped me establish consistent time management
- Adhering to state regulation I provided quality cleaning and maintenance of all equipment of the bakery.
Assistant Manager
Jersey Mikes
04.2015 - 02.2019
- As an assistant manager was responsible for developing and running shift assignments
- One of my key responsibilities was to record inventory, place purchasing orders, and control restock.
Education
No Degree - Hospitality Management
Chaffey College
Rancho Cucamonga, CAHigh School Diploma -
Chino High School
Chino, CA06.2012
Skills
- Team Training
- Microsoft Office
- Performance monitoring
- Decision-Making
- Customer Relations
- Task Delegation
- Phone and Email Etiquette
- Multitasking and Organization
- Report Preparation
- Administration and Operations
- Handling Complaints
- Employee Supervision
Certification
National Restaurant Association ServeSafe Certificate
Contact
909.214.2337, victoria.glazer94@gmail.com
Timeline
Operations Supervisor
Hilton Garden Inn Ontario/rancho Cucamonga
10.2022 - Current
Front Desk Gallery Host/ Night Auditor
Hyatt Place
09.2019 - 10.2022
Captain
Mod Pizza
02.2019 - 09.2019
Baker’s Assistant
Nothing Bundt Cakes
09.2018 - 04.2019
Assistant Manager
Jersey Mikes
04.2015 - 02.2019
No Degree - Hospitality Management
Chaffey College
High School Diploma -
Chino High School
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