Victoria Gonzalez
PHOENIX,AZ
Summary
Dedicated and compassionate bilingual professional with a diverse background in food service, patient care support, and customer service. Expertise in meal service, sanitation and safety compliance, POS system operation, and effective resolution of customer inquiries. Strong communication, organizational, and multitasking skills enable consistent delivery of exceptional service in dynamic environments. Committed to enhancing workflow efficiency and contributing to team success through proactive support and collaboration.
Overview
4
4
years of professional experience
Work History
FNS Assistant
St. Joseph's Hospital
09.2023 - Current
- Prepare and serve meals according to patients’ specific dietary needs and medical requirements.
- Maintain strict food safety and sanitation standards, including compliance with HACCP principles.
- Manage inventory and supplies to ensure efficient daily operations.
- Clean and sanitize kitchen equipment, utensils, and work areas to support a safe environment.
- Deliver excellent customer service to patients, visitors, and staff, ensuring comfort and satisfaction.
- Operated cash registers and POS systems, accurately processing transactions.
- Resolved customer inquiries and complaints in a friendly, professional manner.
- Maintained a clean and welcoming dining and retail environment, improving customer satisfaction scores.
Sales Associate
El Super Market
11.2021 - 05.2023
- Delivered exceptional customer service, enhancing overall shopping experience and promoting customer loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of products.
- Collaborated with team members to maintain store presentation standards, optimizing visual merchandising strategies.
- Engaged customers through effective communication, identifying needs and providing tailored product recommendations.
- Processed transactions efficiently, maintaining accuracy in cash handling and point-of-sale operations.
- Supported promotional activities by setting up displays and participating in marketing initiatives to drive sales.
- Trained new associates on operational procedures and customer service best practices to ensure seamless onboarding.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Girls Leadership Academy
Phoenix, AZ06-2023
Skills
- Customer Service & Communication
- Organization & Time Management
- Food Safety & Sanitation (HACCP)
- Inventory & Supply Management
- POS System Operation
- Team Collaboration & Multitasking
- Friendly & Compassionate Approach
- Fast learner
- Attention to detail
- Relationship building
Languages
English (Fluent)
Spanish (Fluent)
Timeline
FNS Assistant
St. Joseph's Hospital
09.2023 - Current
Sales Associate
El Super Market
11.2021 - 05.2023
High School Diploma -
Girls Leadership Academy
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