VICTORIA GOODMAN
Carthage,NC
Summary
Maintained high standards of service and operational excellence, driving team success in fast-paced environments through effective leadership and training initiatives.
Overview
5
5
years of professional experience
Work History
Shift Manager
Dominos Pizza Inc.
Sanford, NC
11.2023 - Current
Secured promotion to Shift Manager after demonstrating exceptional performance as Customer Service Representative at Domino's.
Restaurant Waiter
The Block
1602 S Horner Blvd, Sanford, Nc
06.2022 - 11.2022
- Ensured cleanliness and organization of dining areas to enhance guest satisfaction.
- Fostered strong relationships with loyal customers to enhance retention.
- Executed prompt resetting and cleaning of tables post-customer departure to facilitate efficient turnaround and enhance guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Office Building Cleaner
Cleaning Company
Pinehurst, NC
08.2021 - 08.2022
- Executed thorough dusting and polishing of furniture surfaces and equipment to enhance cleanliness and presentation.
- Executed thorough cleaning of desks, office equipment, walls, files, ledges, and countertops to maintain a tidy workspace.
- Executed thorough sanitation of office spaces, bathrooms, and kitchens to uphold a hygienic work environment.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
Education
HighSchool - undefined
Pinecrest
Southern Pines, NC06.2022
Skills
- Oversaw cash handling processes, including receipt, disbursement, and reconciliation of funds
- Analyzed data and trends to drive effective decision-making in organizational initiatives
- Implemented effective communication strategies to address customer needs and foster positive relationships
- Achieved improved employee performance through targeted training programs Enhanced team capabilities by implementing effective training strategies Drove employee satisfaction by fostering a culture of continuous learning
- Oversaw accurate processing of monetary exchanges, safeguarding against discrepancies
- Achieved high levels of staff motivation, resulting in increased productivity and team cohesion Cultivated an environment that promoted recognition and support, leading to enhanced employee satisfaction Drove initiatives that aligned team goals with organizational objectives, fostering a motivated workforce
- Achieved seamless operational transitions through effective management of opening and closing procedures Fostered team collaboration to uphold procedural integrity Enhanced training programs for new hires, resulting in improved compliance
- Investigated and managed customer complaints, ensuring timely and satisfactory resolutions
- Engaged with stakeholders to build trust and facilitate effective communication
- Designed and executed team development programs aimed at strengthening skills and cohesion among members
Timeline
Shift Manager
Dominos Pizza Inc.
11.2023 - Current
Restaurant Waiter
The Block
06.2022 - 11.2022
Office Building Cleaner
Cleaning Company
08.2021 - 08.2022
HighSchool - undefined
Pinecrest