Victoria Goodro
Customer Service
West Jordan,UT
Summary
Dynamic QA/Customer Service Lead with a proven track record, excelling in fast-paced environments. Leveraging strong customer service and active listening skills, I motivated to ensure the customer has a good experience with our product. Expertise in safe food handling and allergen awareness contributed to improved operational efficiency and a culture of accountability.
Overview
38
38
years of professional experience
Work History
QA Lead
TOVALA
04.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative
PCA Dba THARCO
04.2021 - 04.2022
- Managed customer accounts, ensuring accurate updates and prompt service delivery.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to streamline processes, enhancing overall efficiency.
Customer Service Representative
Discover Card
05.2016 - 11.2017
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Assisted customers with CC transaction, credit line increases. Understanding their statements
- Documented and detailed calls and complaints using call center's CRM database.
Customer Service Representative /Manufacturing Specialist
Schiff, Weider Nutrition, Reckitt Benkiser
03.1987 - 11.2017
- Managed customer inquiries through multiple channels, ensuring timely and accurate responses.
- Resolved complex issues by coordinating with internal teams to enhance customer satisfaction.
- Led team meetings to discuss performance metrics, fostering a culture of accountability and growth.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
GED -
Salt Lake Community College
Salt Lake City, UTSkills
- Safe food handling
- Hygiene practices
- Temperature control
- Allergen awareness
- Customer service
- Customer relations
- Active listening
Timeline
QA Lead
TOVALA
04.2022 - Current
Customer Service Representative
PCA Dba THARCO
04.2021 - 04.2022
Customer Service Representative
Discover Card
05.2016 - 11.2017
Customer Service Representative /Manufacturing Specialist
Schiff, Weider Nutrition, Reckitt Benkiser
03.1987 - 11.2017
GED -
Salt Lake Community College
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