Victoria Greer
Houston,TX
Summary
Dynamic professional experienced in managing day-to-day operations and optimizing logistics. Skilled in problem-solving and time management, with a strong focus on enhancing team performance and customer satisfaction.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Operations Manager
Elliott Electric Supply
Tomball, Texas
03.2023 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training, and inventory control to ensure operational readiness and resource availability.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Oversaw logistics planning to optimize transportation and delivery schedules.
- Trained and mentored staff on operational best practices, enhancing team competency and system usage.
- Built strong operational teams to meet process and production demands.
- Established vendor relationships to negotiate favorable pricing and secure essential materials for production.
Sales Account Manager
Elliott Electric Supply
Houston, TX
02.2022 - 03.2023
- Conducted regular account reviews to identify opportunities for improvement.
- Liaised between customers and sales teams to deliver successful solutions according to customer needs.
- Resolved customer inquiries promptly and efficiently while maintaining high levels of customer satisfaction.
- Utilized CRM software to track sales activities and customer interactions.
- Answered customers' questions about product prices, availability, uses and credit terms.
- Collaborated with internal teams to address product inquiries and support requests.
Leadership Development Program Associate
Elliott Electric Supply
Houston, Texas
04.2020 - 02.2022
- Analyzed customer data to develop targeted product offerings.
- Created and maintained relationships with key clients to ensure satisfaction and loyalty.
- Resolved escalated customer complaints in a professional manner.
- Attended training sessions to improve product knowledge and sales techniques.
- Attended industry conferences and networking events to build relationships with potential customers.
- Contributed ideas towards improving existing processes or creating new ones.
- Adhered to company initiatives and achieved established goals.
Data Analyst Intern
Doggett Heavy Machinery Services
Houston, TX
05.2019 - 12.2019
- Utilized Excel for data manipulation and statistical analysis of large datasets.
- Conducted data cleaning and validation to ensure accuracy and reliability.
- Analyzed data trends to support operational efficiency initiatives.
- Collaborated with team members to identify data collection methods and tools.
- Participated in team meetings to discuss project updates and analytical strategies.
Education
MBA -
Sam Houston State University
Huntsville, TX12-2021
B.S. - Industrial Distribution -
Texas A&M University
College Station05-2020
Skills
- Logistics management
- Process improvement
- Personnel management
- Time management
- Interdepartmental collaboration
- Communication proficiency
- Solution-oriented mindset
- Multitasking ability
- Relationship management
Certification
- Lean Six Sigma Green Belt
- EPEC Bronze
Timeline
Operations Manager
Elliott Electric Supply
03.2023 - Current
Sales Account Manager
Elliott Electric Supply
02.2022 - 03.2023
Leadership Development Program Associate
Elliott Electric Supply
04.2020 - 02.2022
Data Analyst Intern
Doggett Heavy Machinery Services
05.2019 - 12.2019
MBA -
Sam Houston State University
B.S. - Industrial Distribution -
Texas A&M University