Victoria Gross
Fort Wayne,IN
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Whiskey Joe's
Tampa, FL
01.2024 - 10.2024
- Provided exceptional service to a high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about the restaurant's menu and products..
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Server
Fins Seafood & Grille
Cape Coral, FL
01.2021 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new servers.
Education
Associate of Arts -
Florida SouthWestern State College
Fort Myers, FL09.2023
Skills
- Beverage Preparation
- Table Setting
- Food Running
- Daily Specials Memorization
- Safe Food Handling
- Order Management
- Guest Engagement
- Cash Handling
- Exceptional customer service
Certification
- ServSafe
Languages
American Sign
Full Professional
Timeline
Server
Whiskey Joe's
01.2024 - 10.2024
Server
Fins Seafood & Grille
01.2021 - 12.2023
Associate of Arts -
Florida SouthWestern State College
Similar Profiles
Marisa WolfeMarisa Wolfe
Bartender/Banquet Captain at Whiskey Joe'sBartender/Banquet Captain at Whiskey Joe's
María FunesMaría Funes
Hostess at Whiskey Joe's Bar & GrillHostess at Whiskey Joe's Bar & Grill
PATRICK FRANKEPATRICK FRANKE
Assistant General Manager at Whiskey Joe's TampaAssistant General Manager at Whiskey Joe's Tampa
Ella BashopElla Bashop
Team Lead at Pathway Community ChurchTeam Lead at Pathway Community Church
Tway MawTway Maw
Certified Nursing Assistant at Rosewood Staffing, IncCertified Nursing Assistant at Rosewood Staffing, Inc