Victoria Gross
Philadelphia,PA
Summary
Detail-oriented medical receptionist skilled in appointment scheduling, insurance verification, Multiple phone lines, and Front Desk Operations. Committed to enhancing patient relations and ensuring HIPAA compliance while streamlining clinic processes.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
AFC Urgent Care
05.2023 - 04.2026
- Managed patient check-in and check-out processes to ensure efficiency and accuracy.
- Scheduled appointments using electronic health record (EHR) systems, optimizing clinic workflow.
- Coordinated communication between patients and healthcare providers, enhancing service delivery.
- Processed insurance verifications, ensuring compliance with billing protocols and reducing errors.
- Assisted in maintaining medical records, contributing to improved data accuracy and retrieval speed.
- Managed multi-line phone system and pleasantly greeted patients.
Medical Receptionist
Gladstone Psychiatry and Wellness
06.2022 - 05.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
Associate of Science - Medical Billing And Coding
DeVry University
High School Diploma -
Meade High School
2012
Skills
- Appointment scheduling
- HIPAA compliance
- Insurance verification
- Payment collection
- Patient relations
- Medical billing
- Electronic medical records
- Medical records management
- Documentation
- Insurance claims
- Data entry
- Telephone etiquette
Timeline
Medical Receptionist
AFC Urgent Care
05.2023 - 04.2026
Medical Receptionist
Gladstone Psychiatry and Wellness
06.2022 - 05.2023
Associate of Science - Medical Billing And Coding
DeVry University
High School Diploma -
Meade High School