Victoria Guerrero
Luling,TX
Summary
Detail-oriented Assistant Manager offers more than a
9-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Mc Donald’s
Lockhart , TX
09.2014 - Current
- Communicated regularly with customers to gain insights into their needs.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manne
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved conflicts between team members in an effective manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Fostered a positive work environment to retain top talent.
- Assigned work and monitored performance of project personnel.
- Oversaw recruitment, hiring, and onboarding processes for new employees.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Ensured regulatory compliance across all departments.
- Conducted regular staff evaluations and provided constructive feedback.
- Developed and executed strategic plans for business growth.
- Proposed or approved modifications to project plans.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Maintained up-to-date knowledge of industry trends and best practices.
- Implemented effective policies and procedures for operations.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Managed diverse teams to achieve project goals and deadlines.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established key performance indicators (KPIs) to measure success.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Mentored team members in professional development and growth.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Led organizational change initiatives as needed or directed by leadership.
- Member of the decision-making body for company-wide objectives.
- Managed stakeholder relationships through clear communication strategies.
- Facilitated conflict resolution among staff members when necessary.
- Analyzed business performance data and forecasted business results for upper management.
Skills
- Employee Scheduling
- Sales monitoring
- Cost Reduction
- Product and service knowledge
- Recruiting and interviewing
- Employee Performance Evaluations
- Task Delegation
- Staff Management
- Time Management
- Shift Scheduling
- Relationship Building
- Business Planning
- Excellent Communication
- Team Leadership
- Problem Resolution
- Onboarding and Orientation
- Documentation And Reporting
- Team Development
- Interpersonal Communication
- Staff Training
- Positive Attitude
- Hiring and Training
Timeline
Assistant Manager
Mc Donald’s
09.2014 - Current