Victoria Gutierrez
La Puente,CA
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, with a background in office administration, having great time management skills, and conflict resolution, ensuring smooth customer service experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
ola restobar
Covina , CA
01.2025 - 04.2025
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained records of transactions made during shift as required by law or company policy.
Front Desk Receptionist
silver line sheetmetal works
Azusa , CA
01.2024 - 12.2024
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Responded to customer inquiries via phone, email, and in person.
- Assisted with scheduling appointments for clients and visitors.
- Updated customer information in databases regularly to ensure accuracy of records.
- Handled sensitive information in a confidential manner.
- Answered incoming calls, directed them to appropriate personnel and took messages.
Call Center Representative
Meduit
Brea, CA
07.2020 - 11.2023
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Front Desk Receptionist
Waterworks Aquatics
Pasadena
11.2018 - 02.2020
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Responded to customer inquiries via phone, email, and in person.
- Assisted with scheduling appointments for clients and visitors.
- Updated customer information in databases regularly to ensure accuracy of records.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Shift Leader
La Michoacana Ice Cream Parlor
West Covina, CA
06.2017 - 11.2018
- Performed basic front of the house operations.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Education
Education Administration
Pasadena City College
Pasadena, CA02-2025
Skills
- Customer service
- Exceptional customer service
- Team collaboration
- Regulatory compliance
- Positive and professional
- Positive guest interactions
- High volume dining
- Shift management
- Hospitality service expertise
- Professional appearance
- Quality control
- Guest relations management
Languages
Spanish
Full Professional
Certification
- Typing certificate
Timeline
Server
ola restobar
01.2025 - 04.2025
Front Desk Receptionist
silver line sheetmetal works
01.2024 - 12.2024
Call Center Representative
Meduit
07.2020 - 11.2023
Front Desk Receptionist
Waterworks Aquatics
11.2018 - 02.2020
Shift Leader
La Michoacana Ice Cream Parlor
06.2017 - 11.2018
Education Administration
Pasadena City College
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