Victoria Hall

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved customer complaints promptly and professionally, while resolving the problem in the best of my ability's
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Hosting

• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
• Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Answered customer questions about hours, seating, and menu information.

• Collaborated with team members to optimize picking routes, increasing overall productivity and minimizing delays.
• Handled fragile items with care while using the cherry picker to minimize product breakage rates during transport or staging processes.
• Maintained a safe work environment by adhering to safety protocols and inspecting cherry picker equipment regularly.
• Completed daily pick lists accurately, ensuring all items were properly retrieved for shipment preparation.
• Enhanced warehouse efficiency by skillfully operating cherry picker machinery for accurate and timely order fulfillment.
• Operated various types of material handling equipment including forklifts and pallet jacks alongside the cherry picker, demonstrating versatility in the workplace.

• Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
• Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Tracked substitutions and informed customers of changes.
• Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
• Helped customers locate products and checked store system for merchandise at other sites.
• Loaded and unloaded orders at customer's pick-up locations.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Participated in regular team meetings to discuss operational improvements, share feedback, and address any challenges faced in daily tasks.

• Maintained a clean and safe environment by performing daily janitorial tasks such as sweeping, mopping, and sanitizing surfaces.
• Contributed to the school''s positive atmosphere by promptly addressing any maintenance issues and reporting them to the administration.
• Ensured proper waste disposal with regular trash removal and recycling efforts, promoting an eco-friendly campus.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Defined clear targets and objectives and communicated to other team members.

• Improved team efficiency by assisting with the training of new staff members in ice cream making techniques.
• Took orders, prepared meals, and collected payments.
• Worked as a team when preparing orders.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
• Offered samples of new ice cream flavors to customers.
• Introduced new menu items, sundae toppings, and cone varieties to encourage upselling and add-on purchases.