Victoria Harrell
Phenix City
Summary
Detail-oriented Insurance Claims Specialist with proven skills in claims analysis and client communication. Excels in identifying discrepancies and educating clients, driving efficient claims processing and resolution.
Overview
7
7
years of professional experience
Work History
Insurance Claims Specialist
Elevance
Columbus
11.2023 - 12.2025
- Reviewed insurance claims for accuracy and compliance with company policies.
- Analyzed claim documentation to identify discrepancies and necessary follow-up actions.
- Communicated effectively with clients regarding claim statuses and required information.
- Collaborated with adjusters to expedite claims processing and resolution timelines.
- Documented claim outcomes in the internal management system for record-keeping.
- Educated clients on policy details and the claims process to enhance understanding.
- Processed requests for additional documentation from customers in a timely manner.
Cook Shift Leader
JR's Steakhouse
Smiths Station
01.2019 - 11.2023
- Supervised kitchen staff to ensure timely food preparation and service.
- Managed inventory levels to ensure availability of fresh ingredients.
- Enforced cleanliness and sanitation practices in food handling areas.
- Resolved kitchen issues promptly to maintain smooth operations during shifts.
- Trained new cooks on proper food handling techniques.
- Reviewed food orders to verify accuracy before they were sent out.
- Provided direction to kitchen staff regarding food preparation, cooking times, portion sizes, and presentation of dishes.
Education
High School Diploma -
Smith Station High School
Smiths Station, AL05-2023
Skills
- Claims analysis
- Time management
- Communication
- Multitasking
- Problem solving
- Claims investigation
- empathy
- Attention to detail
- Documentation
- Decision making
- Strong writing, and verbal communication
- Adaptability
- Integrity and Ethics
Timeline
Insurance Claims Specialist
Elevance
11.2023 - 12.2025
Cook Shift Leader
JR's Steakhouse
01.2019 - 11.2023
High School Diploma -
Smith Station High School