Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Harris

New Windsor,NY

Summary

Credentialed Personal Care Aide offering 10 years of experience providing compassionate care.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Crew Member

Dunkin' Donuts
11.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Call Center Representative

Hudson Dermatologist
09.2024 - 11.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Direct Support Professional

Taconic DDSO
05.2024 - 09.2024
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.

CLERK

USPS
08.2023 - 05.2024
  • Provided excellent customer service to ensure satisfaction
  • Operated office equipment including computers, printers, copiers, scanners
  • Utilized problem solving skills to resolve customer complaints quickly

PCA

Vassar Warner Home
06.2022 - 08.2023
  • Provided assistance with activities of daily living such as bathing, dressing, grooming and mobility
  • Assisted patients with eating, bathing, and grooming, supporting activities of daily living
  • Maintained a clean, safe environment within the home setting at all times
  • Monitored patient condition and reported changes to the nursing staff
  • Performed vital signs monitoring including blood pressure, temperature, pulse rate and respiration rate
  • Helped patients with ambulation using gait belts or wheelchairs while ensuring safety protocols were followed
  • Demonstrated expertise in providing compassionate, patient-centered care to a diverse population of clients
  • Ensured compliance with all state regulations related to PCA duties and responsibilities
  • Reported changes in condition or behavior promptly to RNs or physicians
  • Administered medications according to physician instructions and monitored for adverse reactions

PCA

The Avalon
03.2022 - 08.2022
  • Provided assistance with activities of daily living such as bathing, dressing, grooming and mobility
  • Assisted patients with eating, bathing, and grooming, supporting activities of daily living
  • Maintained a clean, safe environment within the home setting at all times
  • Monitored patient condition and reported changes to the nursing staff
  • Helped patients with ambulation using gait belts or wheelchairs while ensuring safety protocols were followed
  • Demonstrated expertise in providing compassionate, patient-centered care to a diverse population of clients

UNLOADER

FedEx
09.2021 - 02.2022
  • Unload the trucks

PERSONAL CARE AIDE

Unlimited Healthcare
02.2017 - 09.2021
  • Administered all necessary medications as directed by care plan
  • Worked to improve patient outlook and daily living through compassionate care
  • Maintained a clean and well-organized environment to promote client happiness and safety
  • Supervised frequent activities such as medication and personal hygiene to ensure safety
  • Assisted disabled individuals to foster independence while still closely monitoring safety
  • Developed strong and trusting rapport with each client to facilitate best care possible
  • Improved ED administration by compiling and analyzing data and identifying areas of improvement
  • Remained alert to conditions interfering with the safety and well-being of residents involved in activities
  • Directed the installation of improved work methods and procedures to achieve agency objectives
  • Evaluated patient care procedural changes for effectiveness
  • Maintained infection control logs, streamlined charting process, and improved patient outcomes through training and leadership
  • Managed tasks to reach community census goals through outreach, inside sales, lead generation and lead conversion
  • Visited with residents to provide sensory stimulation and reality orientation
  • Developed and maintained quality care systems and standards, including creating and improving medical protocols and guidelines
  • Evaluated nursing notes to confirm that they accurately and completely described care provided and patient responses
  • Monitored patients with acute conditions
  • Tracked and escalated compliance, care and quality issues

INVENTORY ASSOCIATE

Walmart
04.2014 - 02.2017
  • Evaluated special circumstances and established needs when placing new supply orders
  • Tracked inventory usage, documented discrepancies and maintained overall count
  • Applied a clean and organized approach to maintaining inventory storage area
  • Detailed diverse facets of inventory management in reports, including costs, deliveries and usage
  • Conducted quantity takeoffs and ordered materials
  • Utilized an efficient and accurate approach when performing scheduled audits
  • Maintained inventory and supply levels to manage production workflows
  • Oversaw shipping and receiving of inventory and supplies
  • Communicated with floor managers to determine merchandise placement
  • Unloaded cargo from truck with hand trucks and pallet jacks
  • Contacted customers prior to delivery to confirm and coordinate delivery times
  • Established transportation cost standards and economical shipping practices
  • Stacked and transported all overstock to storage areas
  • Reported inventory balances and cycle counts in both the ERP and WMS systems
  • Synthesized project findings into actionable recommendations with demonstrable effects on business performance
  • Implemented strategic shipping policies to achieve long and short-term sales targets
  • Monitored department performance data to identify and avoid potential risks
  • Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely and with a 0% incident rate
  • Negotiated contracts with outside providers to minimize costs to the company and customers
  • Coordinated with freight forwarders to expedite international shipments
  • Evaluated operational records and made scheduling adjustments to maximize efficiency
  • Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport
  • Evaluated and reconfigured systems to support customer service and operational goals
  • Conducted research on logistics operations, including literature reviews, interviews and site visits
  • Inspected product load for accuracy and safely transported it around the warehouse
  • Forecasted manpower requirements based on daily workload and company targets

SHIFT SUPERVISOR

Rite Aid
05.2015 - 06.2016
  • Built attractive holiday and seasonal displays for merchandising program
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
  • Monitored the freshness and condition of prepared foods
  • Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations
  • Delivered exceptional, friendly and fast service
  • Supported other areas of the restaurant in set up, cleanup, prep work and equipment maintenance
  • Identified items in stock for first use to decrease waste and profit loss
  • Consistently held the position of best performing store in the region
  • Maintained facility compliance with health codes, sanitation requirements and license regulations
  • Conducted price checks for cashiers and service clerks
  • Arranged and stocked department displays
  • Maintained knowledge of current product locations
  • Completed opening and closing checklists according to set standards
  • Complied with all health department regulations and rectified issues immediately
  • Oversaw overnight store operations, including staff assignments and production lists
  • Served guests promptly to ensure food remained at proper temperatures
  • Promoted and endorsed the company to bring in new business
  • Performed additional tasks to keep the dining room running smoothly
  • Consistently received a 100% rate of customer satisfaction
  • Stocked newly delivered inventory in storage, kitchen and food prep stations
  • Utilized hot water, dish cloths and sanitizing or cleaning products to wipe down kitchen and food preparation areas
  • Communicated with the merchandising, logistics, finance and operations departments
  • Operated check stand equipment including cash register, scanner and scale
  • Handled and bagged groceries carefully and according to customer preference
  • Identified assignments to provide associates with developmental opportunities
  • Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks

PERSONAL CARE AIDE

Community Healthcare
08.2011 - 12.2011
  • Administered all necessary medications as directed by care plan
  • Monitored clients' progress to report necessary changes
  • Supervised frequent activities such as medication and personal hygiene to ensure safety
  • Assisted disabled individuals to foster independence while still closely monitoring safety
  • Maintained a clean and well-organized environment to promote client happiness and safety
  • Worked to improve patient outlook and daily living through compassionate care
  • Developed strong and trusting rapport with each client to facilitate best care possible
  • Implemented new floor assignments based on evaluation of staffing requirements
  • Provided primary resident care and assistance with daily living activities
  • Worked as part of team to execute proper care of body mechanics and safety of patient

Education

COMPLETED COURSEWORK TOWARDS HIGH SCHOOL EQUIVALENCY -

SUNY orange
Newburgh, NY

Skills

  • Knowledge of state regulations
  • Client documentation
  • Quality program protocols
  • Behavior redirection
  • Compassionate client care
  • Care plan management
  • Reporting skills
  • Patient-oriented
  • Organization and planning
  • Body mechanics knowledge

Certification

  • PCA
  • EKG
  • MED TECH

Timeline

Crew Member

Dunkin' Donuts
11.2024 - Current

Call Center Representative

Hudson Dermatologist
09.2024 - 11.2024

Direct Support Professional

Taconic DDSO
05.2024 - 09.2024

CLERK

USPS
08.2023 - 05.2024

PCA

Vassar Warner Home
06.2022 - 08.2023

PCA

The Avalon
03.2022 - 08.2022

UNLOADER

FedEx
09.2021 - 02.2022

PERSONAL CARE AIDE

Unlimited Healthcare
02.2017 - 09.2021

SHIFT SUPERVISOR

Rite Aid
05.2015 - 06.2016

INVENTORY ASSOCIATE

Walmart
04.2014 - 02.2017

PERSONAL CARE AIDE

Community Healthcare
08.2011 - 12.2011

COMPLETED COURSEWORK TOWARDS HIGH SCHOOL EQUIVALENCY -

SUNY orange

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Victoria Harris