Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Hatfield

Warren

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Overnight Area Lead

Meijer
Madison Heights
09.2024 - Current
  • Oversee daily operations, delegate tasks appropriately, and monitor progress to ensure timely completion
  • Devise and implement processes and procedures to streamline operations.
  • Create schedules for employees based on sales forecasts and business need
  • Implement training programs to improve employee skills and knowledge, educate staff on organizational mission and goals, and monitor team performance, providing feedback and coaching for continuous improvement.
  • Supervise various departments, enforcing high-quality standards of operation
  • Analyze data to identify trends and opportunities for growth, driving strategic decision-making
  • Develop strong relationships with clients, evaluate customer needs and feedback to ensure high levels of satisfaction and repeat business
  • Collaborate with other Area Leads to share best practices and drive overall organizational success through teamwork
  • Facilitate meetings with stakeholders to discuss project updates, challenges, and solutions.

General Merchandise Team Leader

Meijer
Madison Heights
05.2022 - 09.2024
  • Increased sales through targeted merchandising plans and stocking of desirable inventory.
  • Implemented inventory control procedures to reduce shrinkage and improve stock accuracy.
  • Ensured compliance with industry regulations and company policies throughout the merchandising process.
  • Trained and supervised merchandising staff, fostering a team-oriented environment focused on performance and development.
  • Supervised staff in the selection, pricing, and stocking of merchandise.

Cashier

Meijer
Madison Heights
10.2019 - 05.2022
  • Assisted customers complete purchases, locate items, and join reward programs.
  • Processed refunds and exchanges in accordance with company policy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment
  • Learned duties for various positions and provided backup at key times.

Professional Cleaner

The Cleaning Authority
Clinton Township
04.2014 - 05.2019
  • Maintained a clean and organized appearance for client homes, ensuring maximum comfort and ease of use.
  • Delivered consistent results by adhering to established cleaning protocols and checklists.
  • Communicated effectively with clients regarding specific needs or concerns related to their home's cleanliness and organization.
  • Developed strong relationships with clients, resulting in repeat business and referrals for new customers.
  • Implemented environmentally friendly cleaning practices, reducing the use of harsh chemicals in client homes.

Education

Some College (No Degree) - Business Administration

Macomb Community College
Warren, MI

Skills

  • customer service
  • computer literacy
  • leadership
  • Microsoft Office
  • Microsoft Outlook

Certification

  • American Red Cross CPR certified

Timeline

Overnight Area Lead

Meijer
09.2024 - Current

General Merchandise Team Leader

Meijer
05.2022 - 09.2024

Cashier

Meijer
10.2019 - 05.2022

Professional Cleaner

The Cleaning Authority
04.2014 - 05.2019

Some College (No Degree) - Business Administration

Macomb Community College

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Victoria Hatfield