Victoria Hernandez
Arlington,TX
Summary
Dedicated professional with strong skills in customer service, staff training, and problem-solving. Proven ability to enhance customer satisfaction and foster team collaboration.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Sports Bar
Dallas, TX
05.2024 - Current
- Assisted in managing daily operations to ensure efficient service and customer satisfaction.
- Trained new staff on bar procedures and customer engagement techniques.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Restaurant Hostess
Sports Bar
Dallas, TX
05.2024 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Assisted with menu knowledge, enhancing guest dining experience.
- Collaborated with waitstaff to coordinate service flow during peak hours.
- Trained new host staff on procedures and customer service standards.
- Monitored dining area for cleanliness and guest satisfaction consistently.
Education
Associate of Science - Medical Assistant
Concorde Career College
Dallas, TX08.2026
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Staff training and development
- Problem-solving
Accomplishments
I achieved a leadership role as a hostess because i am able to organize the number of tables and control the total of waitresses who will attend the amount of tables they will get every night.
I achieved the assistant manager role by completing all my tasks every day and helping others achieve theirs, i am organize, problem solver with costumers and staff members.
Certification
None at the moment.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Sports Bar
05.2024 - Current
Restaurant Hostess
Sports Bar
05.2024 - Current
Associate of Science - Medical Assistant
Concorde Career College