VICTORIA HILTON
Charleston,SC
Summary
Accomplished Billing Specialist and Branch Operations Associate Manager at Wells Fargo, adept in strategic planning and billing systems. Excelled in fostering customer relationships and resolving billing discrepancies, enhancing system accuracy and client trust. Skilled in Microsoft Office and customer service, consistently achieving departmental goals through effective leadership and data-driven decision-making.
Overview
10
10
years of professional experience
Work History
Billing Specialist
Berkeley County Water and Sanitation Authority
2023.10 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Branch Operations Associate Manager
Wells Fargo
2022.03 - 2022.09
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
Personal Banker
Wells Fargo
2017.06 - 2022.03
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Teller/Lead Teller
Wells Fargo
2015.01 - 2017.06
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Education
High School Diploma -
Stratford High School
Goose Creek, SC06.2013
Skills
- Billing systems and software
- Data entry proficiency
- Microsoft Office
- Invoice Processing
- Strategic Planning
- Opening and closing procedures
- Staff Supervision
- Compliance Reporting
- Relationship Building
- Customer Service
- Customer Satisfaction
- Sales expertise
Accomplishments
- Nominated for Wells Fargo STARS "Leadership Excellence".
- Advocated for Wells Fargo at Work, educating business owners and employees on their finances.
Timeline
Billing Specialist
Berkeley County Water and Sanitation Authority
2023.10 - Current
Branch Operations Associate Manager
Wells Fargo
2022.03 - 2022.09
Personal Banker
Wells Fargo
2017.06 - 2022.03
Teller/Lead Teller
Wells Fargo
2015.01 - 2017.06
High School Diploma -
Stratford High School
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