VICTORIA HODGES
STATESBORO,GA
Summary
Detail-oriented Accounts Receivable Clerk skilled in invoice processing, debt collection, and customer relations. Manages billing processes and improves team efficiency through training and collaboration. Committed to maintaining a productive work environment while supporting organizational growth.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Accounts Receivable Clerk
TRIUMPH INTERMODAL CO INC
SAVANNAH GA
07.2020 - 07.2026
- Reconciled accounts with precision to maintain financial accuracy and integrity.
- Implemented process improvements that streamlined invoice management workflows.
- Coordinated with cross-functional teams to resolve billing discrepancies effectively.
- Developed reports on account status and aging for senior management reviews.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Responded to inbound inquiries regarding accounts and payments.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
- Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
- Supported cash forecasting initiatives by providing accurate data on outstanding receivables and expected payments from clients.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Monitored and tracked shipments, providing updates to clients and team members.
- Collaborated with drivers to resolve logistical challenges quickly and effectively.
- Occasional assistance in directed dispatching, routing, and tracking of [20] fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted in the the hiring process of new drivers.
- Implemented best practices for vehicle maintenance, minimizing downtime and repair costs.
- Collected driver logs, analyzed, returned for corrections if needed and filed under driver DQ files for safety requirements. (occasionally shut trucks down for being out of safety compliance and assisted to get truck up and running in a timely, safe and compliant manner.)
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Accounts Receivable Clerk
Triumph Logistics INC
Savannah Ga
09.2015 - 07.2020
- Reconciled accounts with precision to maintain financial accuracy and integrity.
- Implemented process improvements that streamlined invoice management workflows.
- Monitored cash flow projections to support budgeting and forecasting initiatives.
- Assisted in hiring new drivers on
- Assisted in starting a new company, transferring files and data.
- Managed driver payroll, billing and debt collection for two sister companies.
- Trained new personnel on correct Accounts receivable procedures.
- Assisted in over the road dispatch and local dispatch if needed ( -assigning drivers to loads, confirming appointments, updating charges with accessorial, printing driver paperwork, uploading driver paperwork, generating pins to pull container in or bring out of the Savannah Port.)
Assistant Teacher
The Learning Treehouse
Rincon Ga
08.2014 - 08.2015
- Facilitated classroom management strategies to promote a conducive learning environment for students.
- Implemented engaging learning activities that catered to diverse student needs and learning styles.
- Assisted in assessing student progress through regular evaluations and feedback sessions.
- Supported curriculum development by collaborating with lead teachers to enhance educational materials.
- Mentored new staff by providing training on educational practices and classroom procedures.
- Developed individualized lesson plans to support unique learning objectives within small groups.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Assisted in implementation of new learning tools, systems and materials.
- Provided one-on-one and group-based learning support focused on student progress.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Created visually appealing bulletin boards that showcased student work and reinforced key concepts from lessons.
- Supported students with special needs, implementing strategies to facilitate their participation and learning.
- Assisted with preparation of teaching materials and resources, streamlining lesson execution.
- Participated in professional development workshops, staying abreast of best practices in education.
- Boosted classroom management skills, maintaining order and discipline among students.
- Developed and implemented classroom routines to address varying student needs.
- Fostered student curiosity and interest through creative hands-on activities.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
Education
High School Diploma -
Effingham County High School
Springfield Ga05-2013
Skills
- Invoice processing
- Payment posting
- Payment processing
- Accounts receivable software
- Financial reporting
- Statement review
- Transaction recording
- Bank deposits
- Claim management
- Accounts reconciliation
- Client relationship management
- Data analysis
- Microsoft Excel
- Spreadsheet management
- Activity reporting
- Information gathering and analysis
- Time management
- Account management
- Customer relations
- Client communication
- Team collaboration
- Payment inquiries
- Debt collection
Certification
- Reasonable Suspicion Training for drug and alcohol use in the work place, Triumph Intermodal Co.
Timeline
Accounts Receivable Clerk
TRIUMPH INTERMODAL CO INC
07.2020 - 07.2026
Accounts Receivable Clerk
Triumph Logistics INC
09.2015 - 07.2020
Assistant Teacher
The Learning Treehouse
08.2014 - 08.2015
High School Diploma -
Effingham County High School