Victoria Holmes
Long Beach,CA
Summary
Motivated Server with experience successfully serving customers in busy, high-stress environments. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique membership opportunities. Collaborative, thoughtful team member.
Overview
7
7
years of professional experience
Work History
Server
Fleming's Prime Steakhouse & Wine Bar
El Segundo, CA
06.2022 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Maintained guest satisfaction with forward-thinking strategies focused on addressing guest needs and resolving concerns.
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
Server
Lazy Dog Restaurant & Bar
Torrance, CA
06.2019 - 02.2022
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Won Beer Club Sales Contest that produced a 30% increase in total sales
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Cashier
Vons Grocery Store
Long Beach, CA
11.2017 - 06.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Received and processed Money Order and Western Union payments via cash and issued receipts to customers.
Party Manager
Chuck E Cheese's
San Diego, CA
08.2015 - 11.2017
- Managed administrative logistics of guests party reservations, including fee collection, event booking and event promotions.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Managed employees to maintain high employment quality standards.
Education
High School Diploma -
Mira Mesa High School
San Diego, CA06.2017
Skills
- Point of sale operation and knowledge
- Sales and Hospitality Service Expertise
- Performance improvement
- Organization
- Teamwork
- Flexible & Adaptable
Timeline
Server
Fleming's Prime Steakhouse & Wine Bar
06.2022 - Current
Server
Lazy Dog Restaurant & Bar
06.2019 - 02.2022
Cashier
Vons Grocery Store
11.2017 - 06.2019
Party Manager
Chuck E Cheese's
08.2015 - 11.2017
High School Diploma -
Mira Mesa High School