Victoria Hovey
Assistant Project Manager | Insurance Broker
Sherwood Forest,CA
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Broker
Symmetry Financial
Northridge , CA
01.2022 - Current
- Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
- Met with customers, agents and brokers to negotiate coverage, price and service delivery.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Calculated quotes and educated potential clients on insurance options.
- Handled approximately 350+ outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage
- Met with 20+ existing and prospective clients each week to select appropriate insurance policies
Assistant Project Manager- Business Operations
Penny & Peggy Nairn 24 Hour Child Care
Chatsworth, CA
03.2016 - Current
- Represented company at conferences and trainings.
- Prepared operational and salary budgets.
- Created contracts for low income families who qualify for subsidized care.
- Processed weekly invoices and documents with consistent on-time delivery.
- Maintained payroll information by calculating, collecting and entering data.
- Optimized organizational processes by effectively managing employee's schedules while adhering to contractual restrictions.
- Overlooked three different locations in San Fernando Valley with over 300 students enrolled.
- Partnered to expand with the Metro Station & Chamber of Commerce.
- Developed and initiated projects, managed costs, and monitored performance.
Service Advisor
Keyes Hyundai
Van Nuys, CA
06.2016 - 03.2020
- Welcomed, greeted and assisted guests in high-traffic store, generating $80,000 of dollars in business a month.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Answered average of 20 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Developed estimates by costing materials, supplies and labor.
Education
High School Diploma -
Northridge Academy High School
Northridge, CA06.2016
Skills
- Operations oversight
- Business administration
- Staff Management
- Negotiation
- Cost monitoring
- Leadership
- Administrative support
- Schedule and calendar management
- Relationship building
Certification
- Record book keeping, Department of Social Services - 2020-2021
Timeline
Insurance Broker
Symmetry Financial
01.2022 - Current
Service Advisor
Keyes Hyundai
06.2016 - 03.2020
Assistant Project Manager- Business Operations
Penny & Peggy Nairn 24 Hour Child Care
03.2016 - Current
High School Diploma -
Northridge Academy High School