Overview
Work History
Education
Skills
Certification
Timeline
Generic
Victoria Howes

Victoria Howes

Las Vegas,NV

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Slot Manager

Excalibur Hotel & Casino
04.2025 - Current
  • Resolve guest issues in a professional manner while utilizing the “Say Yes” approach
  • Consistently works to build and maintain strong relationships with both new and returning guests, striving to create memorable 'WOW' moments at every opportunity
  • Create LSRs, Acres cards, add to Key Watcher, upload documents to Workday, and all other necessary tasks for new hires
  • Assist the Shift Manager in the interview and hiring process, Give positive feedback for staff using Workday and disseminate Show Stopper cards to employees who are providing outstanding guest service
  • Encourage employee engagement by fostering positive relationships and active communication, Utilize Patron Management, EZ pay system, E-monitor, and Machine Accounting
  • Accurately record slot machine meter readings for auditing, reporting, and compliance, Perform Emergency drops, when necessary, as well as nightly GCA drops to ensure slot floor is running at its most optimal level, Clear dispenser errors on GCA units to ensure slot floor integrity and provide ample guest service, Monitor staffing levels, bank/floor assignments, daily and weekly schedules to include breaks, Monitor the performance of all employees and provide training and coaching as necessary, Assist in processing manual overrides, voids and foreign/domestic jackpots including ITINs
  • Create W-9 reports for daily jackpots using Machine Accounting, Complete assigned projects by coordinating with outside departments in a timely manner

Guest Service Representative

Excalibur Hotel & Casino
01.2025 - 03.2025
  • Greet guests and provide instructions on how to use slot machines, Process jackpots and ensure accuracy of paperwork, Role model SHOW Service Standards, Identify new and quality players and develop relationships to ensure loyalty, Report defective machines and malfunctions to techs, Safeguard the company assets, Check for minors gambling Communicate effectively with all departments, Assist players in locating their favorite machines, Resolve guest disputes, Maintain cleanliness and safety on the casino floor, Explain all current promotions and benefits of the MGM rewards Accurately handle cash transactions, Respond to calls in a timely fashion Perform paper fills and reel tilts

Slot Supervisor

Sahara Hotel & Casino
10.2023 - 01.2025
  • Assist the department manager in day-to-day operations by ensuring both its success and compliance with laws and regulations, Creating weekly schedules for attendants using Excel, monitor the casino floor by checking for minors gambling, assist with the interview process, coach and guide team members, interact with guests that are walking through and playing at machines, keep the casino floor cleanly, communicate effectively with the team and other departments, resolve guest disputes by listening to concerns and providing solutions, contact Gaming Control Board when guest disputes exceed a certain dollar amount, assist attendants with processing jackpots, correct any errors with tax forms, help guests with kiosk malfunctions or questions, and communicate with slot vendors that are on property to service machines

Table Games Dealer

Sahara Hotel & Casino
06.2023 - 10.2023
  • Dealt games such as dice, blackjack, and different variations of poker, Developed a strong rapport with guests to create an enjoyable gaming experience, Accept losing bets and pay winning bets in accordance with rules and procedures, Effectively handle guest disputes, escalating to management if needed
  • Demonstrate effective communication and guest experience while dealing in a fast-paced environment, demonstrate effective game management techniques, Inform guests about game rules and observe player behavior for signs of cheating, Handle transactions for buy-ins, payoffs, and markers
  • Verify fills to ensure accuracy

Server

Town Kitchen & Grill
08.2022 - 03.2023
  • Take orders from guests and serve them promptly, handle cash transactions, use the Toast system to process orders, handle several plates at once, provide exceptional guest service.

Server

Mel’s Drive-In
02.2019 - 08.2022
  • Take orders from guests and serve them promptly, handle cash transactions, use the point-of-sale system to process orders, handle several plates at once, provide exceptional guest service.

Office Administrator

Evo Advanced Foot Surgery
04.2018 - 11.2018
  • Worked in a fast-paced office of two orthopedic surgeons where an average of six surgeries per week were performed at our ambulatory surgery center. Interacted with patients, doctors, insurance personnel by answering phone calls; referring medical questions to the doctors; scheduling patient appointments; interviewing patients to identify their insurance eligibility and benefits; and contacting insurance companies to obtain patient surgical preauthorization.

Fine Jewelry Sales Associate

Bloomingdale’s
06.2017 - 04.2018
  • Worked independently in greeting customers and assisting them in locating merchandise and making sales, having product knowledge and was informed about all the latest brands/trends, sent out work order requests for jewelry repairs or custom orders.

Fine Jewelry Sales Associate

Nordstrom
12.2015 - 04.2017
  • Working independently in greeting customers and assisting them in locating merchandise and making sales, Meet and/or exceed sales goals set by the department manager, resolve and negotiate customer complaints by remaining calm and professional, coordinate suspected fraud/theft with loss prevention personnel, accurately process cash and credit transactions.

Education

BA - Sociology

Salisbury University
Salisbury, MD
12.2015

Skills

  • Leadership skills and complex problem solver
  • 17 years in Customer Service & Relations
  • Reputation for Excellence in Work Performance, Dependability, Interpersonal skills, and Conflict Resolution

Certification

TAM, Gaming license, Food Handlers Certificate

Timeline

Assistant Slot Manager

Excalibur Hotel & Casino
04.2025 - Current

Guest Service Representative

Excalibur Hotel & Casino
01.2025 - 03.2025

Slot Supervisor

Sahara Hotel & Casino
10.2023 - 01.2025

Table Games Dealer

Sahara Hotel & Casino
06.2023 - 10.2023

Server

Town Kitchen & Grill
08.2022 - 03.2023

Server

Mel’s Drive-In
02.2019 - 08.2022

Office Administrator

Evo Advanced Foot Surgery
04.2018 - 11.2018

Fine Jewelry Sales Associate

Bloomingdale’s
06.2017 - 04.2018

Fine Jewelry Sales Associate

Nordstrom
12.2015 - 04.2017

BA - Sociology

Salisbury University

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Victoria Howes