VICTORIA HUSTON
HUMBLE,TX
Summary
Dedicated and detail-oriented Customer Airport Service with over [10] years of experience in customer service, document verification, and team leadership. Proven track record of improving operational efficiency, ensuring compliance, and enhancing the customer experience. Multilingual and adept at managing high-pressure situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Agent
FRONTIER
Houston, TX
10.2020 - Current
- Lead a team of 15 customer service agents, improving team performance and efficiency by 25%
- Implement new verification technologies and processes, reducing average document check time by 25% and improving accuracy
- Develop and implement a customer feedback program, resulting in a 15% increase in repeat travelers and loyalty program sign-ups
- Manage high-pressure situations, such as flight delays and cancellations, ensuring smooth operations
- Conduct regular training sessions and audits to ensure 100% compliance with airline and government regulations
Customer Airport Service Supervisor
AEROMEXICO
Houston, TX
06.2018 - 11.2020
- Provided excellent customer service, resolving issues promptly and courteously
- Assisted international travelers with document verification, ensuring compliance with regulatory standards
- Received “Employee of the Month” award multiple times for exceptional performance and dedication
Customer Airport Operations
AIR FRANCE/KLM
Houston, TX
04.2018 - 08.2018
- Supported administrative functions, including scheduling, document management, and customer service
- Coordinated with different departments to ensure smooth operations and effective communication
Education
ASSOCIATE DEGREE - MAJOR IN ART
LONE STAR COLLEGE
HOUSTON05.2024
Skills
- Document Verification
- Customer Service Excellence
- Problem-Solving Skills
- Multilingual Abilities
- Attention to Detail
- Team Leadership
- Operational Improvements
- Crisis Management
- Compliance and Training
- Customer Retention
Certification
- ACS Station Training Coordinator (STC)
- ACS F9 Complaint Resolution Official (CRO)
Achievementsandawards
- Led a team to improvement in overall performance.
- Reduced document check time through new processes.
- Achieved an increase in document processing speed.
- Managed high-pressure situations effectively, ensuring smooth operations.
- Developed a customer feedback program, increasing repeat travelers.
- Received 'Employee of the Month' award for exceptional performance.
Timeline
Customer Service Agent
FRONTIER
10.2020 - Current
Customer Airport Service Supervisor
AEROMEXICO
06.2018 - 11.2020
Customer Airport Operations
AIR FRANCE/KLM
04.2018 - 08.2018
ASSOCIATE DEGREE - MAJOR IN ART
LONE STAR COLLEGE
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