Victoria Huston
Humble
Summary
Developed skills in high-demand legal environment, focusing on immigration processes and client support. Demonstrates strong research capabilities and exceptional organizational skills, easily transferable to various fields. Looking to transition into new role where these skills can drive efficiency and support in diverse professional settings.
Overview
14
14
years of professional experience
1
1
Language
Work History
Airport Operations Coordinator
Unifi
06.2018 - Current
- Supported smooth airport operations through effective communication with airline representatives, pilots, and other ground services staff.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Liaised with air traffic control for coordinating take-offs, landings, gate assignments, and other essential activities vital for smooth airport functioning.
- Streamlined communication between various airport departments, ensuring smooth operations and timely flight departures.
- Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader.
- Maintained flight and events logs, aircrew flying records, and flight operations records of incoming and outgoing flights.
Customer Service Representative
ISS
04.2018 - 08.2018
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Processed payments and provided billing assistance
- Responded to customer requests for products, services, and company information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Customer Service Agent
LATAM Airlines
11.2010 - 11.2015
- Helped clients navigate online systems to obtain services
- Managed customer concerns and delivered prompt resolutions
- Remained calm and professional in high-pressure situations
Education
Associate of Arts -
Lone Star College
Houston, TX 05.2001 -
Skills
- Analytical Problem Solving
- Strategic Decision-Making
- Effective Time Management
- Client Relationship Management
- Collaborative Teamwork
- Issue Resolution
- Effective Organization
- Reliability in Work Performance
Timeline
Airport Operations Coordinator
Unifi
06.2018 - Current
Customer Service Representative
ISS
04.2018 - 08.2018
Customer Service Agent
LATAM Airlines
11.2010 - 11.2015
Associate of Arts -
Lone Star College
05.2001 -
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