VICTORIA HUTCHINGS
Frisco,TX
Summary
Aspiring marketing specialist with a vast range of experience in digital and email marketing including product management, customer experience optimization, copywriting, e-commerce, project coordination, database analysis, business development, and CRM.
Overview
10
10
years of professional experience
Work History
Scale House Operator
North Texas Natural Select Materials
09.2023 - Current
- Complied with safety regulations to avoid potential injuries and support company goals.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulations.
- Demonstrated excellent communication skills when coordinating with transportation companies regarding scheduling and load information updates.
- Provided superior customer service through attentive listening, clear communication, and positive interactions with clients from diverse backgrounds.
Asst. Mgr. Customer Experience
Dallas Lone Star Network
01.2020 - Current
- Manage weekly guest list and reservation for Platinum members. Maintain ledger and tabs for corporate clients. Present reports on nightly/weekly revenue. Used Keynote and Google Data Studio to display and visualize analytics data for key stakeholders.
Teacher’s Assistant
Alden Montessori
11.2019 - 03.2021
- Used software to manage classroom material inventory counts, organizational contributions, classroom supply distribution and requests. Managed virtual classroom of over 30 students in both onsite and remote locations. Conducted research on positive behavior management techniques to enhance social interactions and emotional development methodologies.
- Participated in professional development opportunities to stay current on the latest teaching trends and methodologies, enhancing overall effectiveness as an educator.
Hostess
University of North Texas
03.2019 - 07.2020
- Utilized CRM software to execute customer loyalty campaigns and manage food/service complaints. Routed service tasks to appropriate management and sales entities.
Childcare Provider
Helpful Hope
02.2017 - 01.2020
- Leveraged several software platforms to provide individualized customer experiences across clientele. Helped execute several loyalty campaigns/programs. Researched possible changes that could be implemented to improve select client services for toddlers and tweens in Metro Detroit.
Digital Marketing & Web Design
Freelance
05.2018 - 05.2018
- Built WordPress websites for e-commerce clients, as well as for a host of customers across an array of small business industries. Leveraged MailChimp as a CRM/CMS platform for content and subscriber management. Executed email marketing campaigns from test to deployment.
Tournament Registration Coordinator
Canton Soccer Club
05.2015 - 05.2017
- Managed tournament registration, memberships, recurring payments, and audience engagement. Used Excel database to tag and maintain several aspects of tournament logistics. Kept perpetually updated database of team members and parents’ dietary guidelines and restrictions.
- Utilized CRM software to execute customer loyalty campaigns and manage food/service complaints. Routed service tasks to appropriate management and sales entities.
Education
A.A.S. - Diagnostic Medical Imaging
Dallas College
Dallas, TX01.2027
Skills
- Microsoft Office
- WordPress
- Campaign Development
- ExactTarget ESP
- Microsoft Excel
- Landing Pages
- Journey Builder
- Data Extensions
- Marketing Cloud
- Customer Experience
- Automation Studio
- Web Design/ Development
- Microsoft office
Timeline
Scale House Operator
North Texas Natural Select Materials
09.2023 - Current
Asst. Mgr. Customer Experience
Dallas Lone Star Network
01.2020 - Current
Teacher’s Assistant
Alden Montessori
11.2019 - 03.2021
Hostess
University of North Texas
03.2019 - 07.2020
Digital Marketing & Web Design
Freelance
05.2018 - 05.2018
Childcare Provider
Helpful Hope
02.2017 - 01.2020
Tournament Registration Coordinator
Canton Soccer Club
05.2015 - 05.2017
A.A.S. - Diagnostic Medical Imaging
Dallas College
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