Victoria Hernandez

Roles included Toddler Lead Teacher, Summer Camp Leader, and K-2nd Afterschool Lead Teacher

• Enhanced student comprehension by incorporating hands-on learning activities and group projects.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Supervised field trips while maintaining safety and enrichment for all group members.
• Participated in professional development opportunities to stay current with educational trends and best practices, applying this knowledge to continuously improve instruction in the classroom.

• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Assisted in training new hires, providing guidance on restaurant standards.

• Enhanced customer experience by providing friendly and efficient service
• Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
• Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
• Trained new staff in front-of-house procedures, customer relations, and cleaning.

• Greeted customers and helped with product questions, selections, and purchases.
• Efficiently handled cash and credit card transactions on site with minimal errors.
• Loaded and transported merchandise and equipment in company vehicle.
• Assisted in managing inventory levels and restocking merchandise as needed.

• Greeted incoming office visitors, scheduled advising appointments, and directed individuals to office locations.
• Provided excellent customer service to students, parents, and staff, addressing inquiries and concerns promptly.
• Provided in-person and phone support for class registration, ensuring students had access to required information and resources.
• Supported administrative staff with data entry tasks, ensuring accuracy and confidentiality.
• Performed clerical tasks such as filing, photocopying, and delivering documents to other offices.

• Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
• Ensured timely completion of daily prep lists.
• Communicated with leadership on inventory levels.
• Assisted with training new BOH staff members.