Victoria Iles
MURFREESBORO,TN
Summary
Proven leader in customer service and staff management, enhancing team productivity and operational efficiency. Committed to optimizing processes and fostering a collaborative environment.
A results-driven management professional with strong background in overseeing departmental functions and driving team success. Known for fostering collaborative work environments and adapting to evolving business needs. Possesses excellent leadership and organizational skills, ensuring consistent achievement of departmental goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Department Manager
Wal-Mart Supercenter
Murfreesboro
09.2020 - Current
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock replenishment processes to minimize shortages.
- Trained and mentored department staff, fostering a collaborative work environment.
- Developed and implemented strategies to enhance customer service experiences in-store.
- Coordinated scheduling and staffing, aligning resources with peak shopping hours for efficiency.
- Led initiatives to reduce waste and improve sustainability practices within the department.
- Enhanced team productivity through regular performance evaluations and feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Bartender Shift Manager
Carrabelles
Dayton, TN
08.2016 - 02.2020
- Supervised bar staff, ensuring adherence to service standards and operational efficiency.
- Developed and implemented training programs for new bartenders, enhancing skill levels and service quality.
- Managed inventory control processes, optimizing stock levels to reduce waste and ensure product availability.
- Assisted in creating seasonal cocktail menus, improving customer engagement and satisfaction.
- Resolved customer complaints effectively, fostering a positive dining experience and loyalty.
- Coordinated shifts and schedules for bartending staff, maintaining optimal coverage during peak hours.
- Monitored compliance with health and safety regulations, ensuring a safe environment for patrons and staff.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Crew Trainer
Sonic Drive In
Dayton, TN
02.2009 - 08.2016
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations and company policies.
- Supervised daily operations, maintaining high levels of productivity and efficiency.
- Developed training materials to enhance staff knowledge and performance.
- Fostered a positive team environment, promoting collaboration among crew members.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
High School Diploma -
Rhea County High School
Evensville, TNSkills
Customer service
Staff management
Team leadership
Team supervision
Problem-solving
Order management
Time management
Adaptability and flexibility
Certification
State of Tennessee Food Safety Certification
Timeline
Department Manager
Wal-Mart Supercenter
09.2020 - Current
Bartender Shift Manager
Carrabelles
08.2016 - 02.2020
Crew Trainer
Sonic Drive In
02.2009 - 08.2016
High School Diploma -
Rhea County High School