Victoria Johnson
Quitman,AR
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
17
17
years of professional experience
Work History
Manager
Panera Bread
North Little Rock, Arkansas
02.2018 - Current
- Mediated conflicts between employees and facilitated effective resolutions to disputes
- Delegated work to staff, setting priorities and goals.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Led a team of 30+ employees, ensuring high productivity and excellent customer service.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Updated and maintained databases with current information.
Server
Texas Roadhouse Restaurant
Chesapeake, Virginia
03.2011 - 02.2018
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Assisted in training new servers.
- Stocked service areas with supplies during slow periods.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Upheld high standards of sanitation in accordance with health department regulations.
- Addressed complaints to kitchen staff and served replacement items.
- Maintained records of transactions made during shift as required by law or company policy.
- Handled money transactions accurately while following company procedures for handling cash payments.
Bartender Apprentice
Logans Roadhouse
Norfolk, VA
03.2008 - 08.2012
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Adhered to all local laws regarding serving alcohol responsibly.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Stocked and maintained the bar with fresh supplies of beer, wine, spirits, and mixers.
- Greeted customers in a friendly manner and took their orders for drinks.
- Followed health safety protocols while handling food products or beverages.
- Helped out other team members when needed during busy shifts.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Assisted in setting up events such as weddings, birthdays, corporate functions.
- Developed strong relationships with customers to ensure repeat business.
- Handled cash transactions in an efficient manner while ensuring accuracy of change given back.
- Monitored bar inventory and promptly restocked low items before depletion.
- Resolved any customer complaints promptly in a professional manner.
- Received deliveries of liquor and restocked shelves accordingly.
- Kept track of inventory levels throughout shift and updated manager accordingly.
- Effectively multitasked within fast-paced environment.
Education
High School Diploma -
Kecoughtan High School
Hampton, VA06-2005
Skills
- Marketing
- Employee onboarding
- Customer service
- Budget control
- Recruiting and interviewing
- Sales management
- Inventory management
- Operations management
- Team leadership
- Salesforce management
Timeline
Manager
Panera Bread
02.2018 - Current
Server
Texas Roadhouse Restaurant
03.2011 - 02.2018
Bartender Apprentice
Logans Roadhouse
03.2008 - 08.2012
High School Diploma -
Kecoughtan High School