Victoria Morgan
Hewitt,TX
Summary
Results-oriented Service Manager with a strong sales background and a focus on driving revenue growth. Excelled as a ticket writer at Genie Car Wash, consistently upselling services and enhancing customer satisfaction. Currently leading service operations at Goodyear, boosting sales through effective team management, customer retention strategies, and operational efficiency. Skilled in identifying opportunities to increase profitability and delivering exceptional customer experiences.
Overview
7
7
years of professional experience
Work History
Service Manager
Goodyear Tire & Rubber
Waco, Texas
04.2022 - Current
- Oversee daily operations, ensuring efficient workflow and exceptional customer service.
- Lead and develop a team of technicians and service advisors, driving performance and productivity.
- Increase sales through effective upselling, customer retention strategies, and service recommendations.
- Resolve customer complaints and service issues promptly, enhancing satisfaction and loyalty.
- Manage store financials, including sales targets, labor costs, and profitability metrics.
Service Writer
Genie Car Wash
Hewitt, TX
12.2017 - 01.2022
- Provided exceptional customer service by accurately assessing vehicle needs and recommending appropriate services.
- Increased sales through effective upselling of car wash packages, detailing services, and add-ons.
- Communicated service details clearly, ensuring customer satisfaction and repeat business.
- Collaborated with the service team to maintain smooth workflow and timely service delivery.
- Handled customer complaints and resolved issues promptly and professionally.
Education
High School Diploma -
Midway High School
Waco, Texas06-2016
Skills
- Sales and Upselling
- Customer Service and Retention
- Team Leadership and Development
- Operations Management
- Problem-Solving and Conflict Resolution
Timeline
Service Manager
Goodyear Tire & Rubber
04.2022 - Current
Service Writer
Genie Car Wash
12.2017 - 01.2022
High School Diploma -
Midway High School