Victoria Johnson

• Assisted in optimizing mail distribution by organizing and arranging packages for efficient delivery. Coordinated the sorting of parcels for streamlined delivery sequencing.
• Operated postal vehicle to deliver letters, flats, and packages to residences and businesses while collecting outgoing mail and packages.
• Assisted customers with inquiries regarding services and products. Obtained signatures for trackable mail and parcels to ensure proper delivery.

• Loaded and unloaded 200+ packages daily, ensuring timely processing to meet delivery schedules.
• Coordinated package handling and organization processes to maintain integrity and security.
• Sustained a clean driving record to support consistent and dependable delivery operations.
• Engaged with customers to address inquiries and enhance overall satisfaction with services.

• Supported students and patrons in navigating library resources and efficiently processing material transactions to improve overall satisfaction.
• Managed circulation desk activities and efficiently re-shelved over 150 books to support user access to library resources.
• Executed independent management of patron requests during peak hours.
• Cultivated a positive library environment by delivering high-quality customer service and maintaining an approachable attitude.

• Supervised and guided individuals in alignment with treatment plans to enhance personal development and well-being.
• Facilitated daily activities such as laundry, meal preparation, personal hygiene, and transportation to day programs to promote independence and quality of life.
• Established rapport with clients and team members to enhance safety protocols and promote a nurturing atmosphere.
• Demonstrated thorough understanding and application of company training protocols and policies.

• Supported guest experience by coordinating reservation processes and maintaining a friendly, timely communication style.
• Facilitated guest reservations while efficiently managing high call volumes and ensuring a welcoming atmosphere.
• Utilized reservation system and seating chart, facilitating smoother operations and enhancing overall guest satisfaction.
• Cultivated positive guest experiences through effective prioritization of interactions and commitment to service excellence.

• Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
• Assisted customers with product selection, providing recommendations based on preferences and dietary needs.
• Monitored and organized inventory systems, guaranteeing that all deli items remained fully stocked during operational hours.
• Maintained high standards of cleanliness and safety to enhance customer satisfaction and staff well-being.

• Oversaw safety protocols and maintained a secure environment for over 20 students aged 5-10.
• Organized and implemented academic and leisure activities aimed at enriching student engagement and improving educational experiences.
• Maintained detailed logs of attendance, incidents, and medical information, ensuring compliance with safety protocols and promoting student welfare.
• Resolved conflicts through patient and effective communication, promoting a positive environment for children.

Completed 102 credits towards BS in Public Health

Completed 61 credits towards AS in Human Services