Vi Jones
Waco,TX
Summary
Seasoned Customer Service Executive with robust experience in managing and resolving customer queries, complaints, and requests. Demonstrated strengths in enhancing customer satisfaction levels while streamlining processes to ensure efficiency. Proven track record of training and leading customer service teams resulting in improved performance and increased productivity.
Overview
6
6
years of professional experience
Work History
Deli Coordinator
Cefco
Waco, TX
06.2024 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Resolved problems or concerns to satisfaction of involved parties.
- Trained new employees to perform duties.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Coached staff on strategies to enhance performance and improve customer relations.
Drive Through Cashier
Dairy Queen
Waco, TX
02.2023 - 05.2024
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Collected payments and provided accurate change.
Customer Service Executive
|Emperion
Waco, TX
02.2018 - 03.2022
- Provided technical support when necessary to resolve complex problems.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
High School Diploma -
University High School
Waco, TX06-2011
Skills
- able to quickly adapt to new systems
- proficient in microsoft word, excel, powerpoint and outlook
- exceptional customer service
- integrity
- problem solving
- great attention to detail
- emotional intelligence
- Issue Resolution
- Mail Sorting and Distribution
- Patient Relations
- Insurance Billing
- Data Entry
- Punctual and Reliable
- Patient documentation
- Records Management
Timeline
Deli Coordinator
Cefco
06.2024 - Current
Drive Through Cashier
Dairy Queen
02.2023 - 05.2024
Customer Service Executive
|Emperion
02.2018 - 03.2022
High School Diploma -
University High School
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