Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Olvera

Snyder

Summary

Dynamic customer service professional with extensive experience at Cefco, excelling in complaint handling and active listening. Proven ability to foster customer loyalty and enhance satisfaction through effective communication and CRM software proficiency. Recognized for maintaining high accuracy in transactions and building strong relationships, driving repeat business and positive experiences.

Overview

7
7
years of professional experience

Work History

CSR

Cefco
09.2024 - 09.2025
  • Provided accurate information and support to assist customers with inquiries.
  • Built relationships with customers, fostering loyalty and encouraging repeat business.
  • Learned company products and services to enhance customer interactions.
  • Processed transactions accurately and efficiently at point of sale.
  • Operated cash register for cash, check, and credit card transactions with high accuracy.
  • Counted money in cash drawers at shift start and end to ensure accuracy.
  • Stocked, tagged, and displayed merchandise to maintain store presentation.

Cook

Covenant Medical Center
05.2023 - 09.2023
  • Executed meal preparation and cooking in accordance with dietary guidelines and nutritional standards.
  • Ensured cleanliness and sanitation of kitchen equipment and work areas.
  • Monitored food temperatures for compliance with safety regulations.
  • Efficiently prepared meals under time constraints to ensure timely service during peak hours.
  • Took food orders from cashiers, coordinating cooking to serve items hot.
  • Instructed new staff on food preparation, storage, kitchen equipment use, and sanitation protocols.

Cafateria Cook

Snyder Independent School District
08.2022 - 05.2023
  • Assisted in menu planning to meet patient dietary needs and preferences.
  • Collaborated with healthcare staff to ensure timely meal service delivery.
  • Trained new team members on food preparation techniques and safety protocols.
  • Implemented inventory management practices to minimize waste and optimize supplies.

Cashier

Walmart
09.2018 - 04.2019
  • Assisted customers with inquiries and product location to enhance shopping experience.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Worked effectively in fast-paced environments.

Education

Snyder High School
Snyder, TX
05.2018

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Active listening
  • Customer service

Timeline

CSR

Cefco
09.2024 - 09.2025

Cook

Covenant Medical Center
05.2023 - 09.2023

Cafateria Cook

Snyder Independent School District
08.2022 - 05.2023

Cashier

Walmart
09.2018 - 04.2019

Snyder High School

Similar Profiles

CREATE PROFILE