Victoria Juarez
San Antonio
Summary
Self-motivated Patient Financial Service Senior with a proven ability to adapt in fast-paced environments. Recognized for attention to detail and commitment to continual improvement, driving positive outcomes in revenue cycle processes. Always ready to assist where needed.
Overview
20
20
years of professional experience
Work History
Patient Financial Service Senior
Christus Health
San Antonio, TX
02.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Medicaid Collector
University Health System
San Antonio, TX
08.2016 - 02.2018
- Managed collection efforts for outstanding accounts, ensuring timely resolution of billing issues.
- Collaborated with healthcare providers to verify patient information and resolve discrepancies.
- Utilized electronic health record systems to track account statuses and document communications.
- Developed and implemented best practices for improving collection processes and reducing outstanding balances.
- Trained new team members on collection protocols and systems to enhance operational efficiency.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
Revenue Cycle Supervisor
Conifer Health
San Antonio, TX
04.2006 - 07.2016
- Analyzed workflow efficiencies to identify areas for process improvement and implement best practices.
- Collaborated with cross-functional teams to resolve complex billing issues and optimize revenue collection strategies.
- Strengthened team relationships and effectiveness with hands-on and motivational approach.
- Conducted regular staff meetings to review performance metrics, address challenges, and foster an environment of continuous improvement within the team.
- Trained, evaluated, and challenged team of 15 personnel.
- Conducted audits of registrations, insurance verifications, and insurance denials.
- Managed accounts receivable aging, ensuring timely follow-up on outstanding balances and prompt resolution of discrepancies.
- Established strong relationships with insurance carriers, improving communication channels for efficient claim processing and dispute resolution.
- Performed root cause analysis to identify issues affecting revenue cycle performance, implementing corrective actions to drive improvement.
Education
High School Diploma -
Highland High School
San Antonio, TXSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Computer skills
- Problem resolution
- Verbal communication
Timeline
Patient Financial Service Senior
Christus Health
02.2023 - Current
Medicaid Collector
University Health System
08.2016 - 02.2018
Revenue Cycle Supervisor
Conifer Health
04.2006 - 07.2016
High School Diploma -
Highland High School