Hi, I’m
VICTORIA KEENEY
UMPD ALLSTATE PROCESSOR
Cuyahoga Falls,OH
Summary
Detail-oriented and analytical professional with over 5 years of experience in processing uninsured motorist claims, seeking to leverage expertise in a dynamic role outside of customer service. Holds a Bachelor's degree in Communications and Media, bringing strong skills in communication, information analysis and problem solving. Eager to contribute to a forward-thinking organization, offering a robust understanding of media relations and a profound ability to adapt and learn in diverse environments. Demonstrates a solid commitment to excellence, efficiency and able to handle multiple priorities effectively.
Overview
7
years of professional experience
Work History
AllstateHudson, OH
UMPD Processor
02.2019 - Current
Job overview
- Acquired a License to handle UMPD Adjustor States, i.e
- California
- Review about 20+ claims a day to confirm if Uninsured Motorist Coverage applies
- Call the customer and review their claim with them to make sure the details of their claim is correct
- Go over Uninsured Motorist coverage with them and the limits of the policy
- Set them up with a rental, inspection, and digital payment if needed
- Run searches, if the other party is known, to confirm if they are uninsured or insured to see if coverages will apply
- Make payments if necessary
- Take incoming calls if needed.
AllstateHudson, OH
Customer Service Specialist
08.2018 - 02.2019
Job overview
- Establish 30+ claims a week for customers in both auto and property
- Update NextGen with customers information, making sure all information is as accurate as possible
- Review damages with customers, establishing if a vehicle is drivable or not drivable
- Provide a rental if liability has been established for Claimant or Insured has Rental
- Reimbursement Coverage
- Discuss coverages with insured for Property Damage Liability (PDL) and both Collision and Comprehensive and know the difference between the two
- Set up Method of Inspection (MOI) for QuickFoto Claim (QFC), Good Hands Repair
- Network shops (DRP), Field or Tech Review making sure to offer from left to right
- Authorize digital payment to customers so estimates can be paid out directly once completed
- Transfer customers if needed to the correct departments
- Settle payment to the customer if the estimate was completed, but not made.
Five Lakes Professional ServicesMayfield Heights, OH
Credentialing Specialist
09.2016 - 08.2018
Job overview
- Understand insurance network relationships and research provider network status to ensure appropriate forms are submitted, with average daily research of 15 providers
- Collect, review, organize and submit documents and information related to the credentialing process, with an average daily submission of 20 applications and accuracy of 96%
- Document activities for tracking and audit purposes
- Research and resolve credentialing issues throughout the process
- Perform quality audits on credentialing paperwork prior to submission
- Provide accurate and timely information with regards to client credentialing activities
- Accurately and expeditiously complete and communicate status of credentialing applications by completing bi-weekly updates on 400-600 providers in 15-18 networks
- Contact providers with insurance network approval and effective dates, while being mindful of average approval times and escalating those that fall outside of normal range
- Well-versed in Adobe Acrobat Pro, Microsoft Office, OneNote and Google Suite
Education
OTTERBEIN UNIVERSITY
Bachelor of Arts from Journalism and Media Communications
Skills
Document management
Research proficiency
Data entry experience
MS Office
Analytical and Critical Thinking
Written Communication
Flexible and Adaptable
Good Telephone Etiquette
Attention to Detail
Coverage assessments
Settlement determinations
Claims
Insurance industry experience
Data integrity
Insurance coverage verification
Documentation abilities
Creative writing
Proofreading
G-Suite
Teleprompter use
Broadcast media
Video Editing
Problem solver
Accomplishments
- Volunteer:
- Special Olympics
- 5K for K-9 Cancer
- Mimeo (Retirement Home Ministry)
- Joni and Friends - Warriors Retreat and Family Retreat (U.S
- Veterans)
- CHARITABLE WORK
- Compassion International Sponsor Child - Beverline Migasha (Kenya)
Affiliations
Freedom Fellowships (College to Adult Church) - 2016 - Present
Timeline
UMPD Processor
Allstate
02.2019 - Current
Customer Service Specialist
Allstate
08.2018 - 02.2019
Credentialing Specialist
Five Lakes Professional Services
09.2016 - 08.2018
OTTERBEIN UNIVERSITY
Bachelor of Arts from Journalism and Media Communications