Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Hi, I’m

VICTORIA KEENEY

UMPD ALLSTATE PROCESSOR
Cuyahoga Falls,OH

Summary

Detail-oriented and analytical professional with over 5 years of experience in processing uninsured motorist claims, seeking to leverage expertise in a dynamic role outside of customer service. Holds a Bachelor's degree in Communications and Media, bringing strong skills in communication, information analysis and problem solving. Eager to contribute to a forward-thinking organization, offering a robust understanding of media relations and a profound ability to adapt and learn in diverse environments. Demonstrates a solid commitment to excellence, efficiency and able to handle multiple priorities effectively.

Overview

7
years of professional experience

Work History

Allstate
Hudson, OH

UMPD Processor
02.2019 - Current

Job overview

  • Acquired a License to handle UMPD Adjustor States, i.e
  • California
  • Review about 20+ claims a day to confirm if Uninsured Motorist Coverage applies
  • Call the customer and review their claim with them to make sure the details of their claim is correct
  • Go over Uninsured Motorist coverage with them and the limits of the policy
  • Set them up with a rental, inspection, and digital payment if needed
  • Run searches, if the other party is known, to confirm if they are uninsured or insured to see if coverages will apply
  • Make payments if necessary
  • Take incoming calls if needed.

Allstate
Hudson, OH

Customer Service Specialist
08.2018 - 02.2019

Job overview

  • Establish 30+ claims a week for customers in both auto and property
  • Update NextGen with customers information, making sure all information is as accurate as possible
  • Review damages with customers, establishing if a vehicle is drivable or not drivable
  • Provide a rental if liability has been established for Claimant or Insured has Rental
  • Reimbursement Coverage
  • Discuss coverages with insured for Property Damage Liability (PDL) and both Collision and Comprehensive and know the difference between the two
  • Set up Method of Inspection (MOI) for QuickFoto Claim (QFC), Good Hands Repair
  • Network shops (DRP), Field or Tech Review making sure to offer from left to right
  • Authorize digital payment to customers so estimates can be paid out directly once completed
  • Transfer customers if needed to the correct departments
  • Settle payment to the customer if the estimate was completed, but not made.

Five Lakes Professional Services
Mayfield Heights, OH

Credentialing Specialist
09.2016 - 08.2018

Job overview

  • Understand insurance network relationships and research provider network status to ensure appropriate forms are submitted, with average daily research of 15 providers
  • Collect, review, organize and submit documents and information related to the credentialing process, with an average daily submission of 20 applications and accuracy of 96%
  • Document activities for tracking and audit purposes
  • Research and resolve credentialing issues throughout the process
  • Perform quality audits on credentialing paperwork prior to submission
  • Provide accurate and timely information with regards to client credentialing activities
  • Accurately and expeditiously complete and communicate status of credentialing applications by completing bi-weekly updates on 400-600 providers in 15-18 networks
  • Contact providers with insurance network approval and effective dates, while being mindful of average approval times and escalating those that fall outside of normal range
  • Well-versed in Adobe Acrobat Pro, Microsoft Office, OneNote and Google Suite

Education

OTTERBEIN UNIVERSITY

Bachelor of Arts from Journalism and Media Communications

Skills

Document management

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Accomplishments

  • Volunteer:
  • Special Olympics
  • 5K for K-9 Cancer
  • Mimeo (Retirement Home Ministry)
  • Joni and Friends - Warriors Retreat and Family Retreat (U.S
  • Veterans)
  • CHARITABLE WORK
  • Compassion International Sponsor Child - Beverline Migasha (Kenya)

Affiliations

Freedom Fellowships (College to Adult Church) - 2016 - Present

Timeline

UMPD Processor

Allstate
02.2019 - Current

Customer Service Specialist

Allstate
08.2018 - 02.2019

Credentialing Specialist

Five Lakes Professional Services
09.2016 - 08.2018

OTTERBEIN UNIVERSITY

Bachelor of Arts from Journalism and Media Communications

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VICTORIA KEENEYUMPD ALLSTATE PROCESSOR