Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Kilcrease

Godley

Summary

Results-driven Manager and Administrative Leader with over 14 years of experience in management, sales, administrative operations, and customer service. Adept at managing diverse teams, and fostering a positive work culture. Specializes in problem-solving, process improvement, and delivering exceptional customer service. Highly organized, with strong critical thinking, communication, and time management skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Substitute Teacher

Burleson ISD
10.2024 - Current
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

Substitute Teacher

Granbury ISD
03.2025 - Current
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

Administrative Manager

NerdEJuice LLC
04.2015 - 07.2024
  • Managed and scaled the business from a single location to a thriving enterprise with three locations
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Directed daily operations, including employee management, team meetings, and administrative duties
  • Developed and executed online marketing strategies to enhance brand visibility and customer engagement
  • Trained and mentored staff to improve performance and ensure exceptional customer service
  • Solved customer and employee complaints by implementing effective resolutions
  • Maintained a large and loyal customer base through dedication to education and a welcoming environment

Co-founder & Customer Service Liaison

Black Turtle MFG
10.2019 - 06.2024
  • Oversaw wholesale account management, ensuring strong client relationships and satisfaction
  • Streamlined order processing, including invoice creation, payment handling, and delivery coordination
  • Ensured timely and accurate fulfillment of customer orders to maintain high service standards
  • Led a small team to efficiently process and ship hundreds of customer orders daily
  • Improved operational efficiency, increasing order completion rates and reducing customer complaints

Administrative Assistant

Conner Consulting
08.2007 - 09.2009
  • Provided scheduling, invoicing, and general office support for the business owner
  • Managed document scanning and organization to streamline administrative processes
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Education

Associate of Applied Science - Associate of Applied Science

Hill College
Cleburne, TX
05-2026

Did Not Complete - Biology

Tarleton State University
Stephenville, TX
01-2009

High School Diploma -

Cleburne High School
Cleburne, TX
01.2008

Skills

  • Leadership & Team Management

  • Organizational & time management

  • Conflict resolution & critical thinking

  • Customer Relationship Management

  • Administrative Operations

  • Process Improvement

  • Meeting planning & Agendas

  • Typing & Computer Proficiency

  • Data entry & File Management

  • Health and safety

  • Multitasking

  • Documentation

Certification

  • Basic Life Support Certification - 3/16/2025-3/31/2027 Certification Number- 01RPIPU
  • Phlebotomy Training - 1/5/2014 Certification Number-2014010518

Timeline

Substitute Teacher

Granbury ISD
03.2025 - Current

Substitute Teacher

Burleson ISD
10.2024 - Current

Co-founder & Customer Service Liaison

Black Turtle MFG
10.2019 - 06.2024

Administrative Manager

NerdEJuice LLC
04.2015 - 07.2024

Administrative Assistant

Conner Consulting
08.2007 - 09.2009

Associate of Applied Science - Associate of Applied Science

Hill College

Did Not Complete - Biology

Tarleton State University

High School Diploma -

Cleburne High School

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Victoria Kilcrease