Victoria Kimmel
Phoenixville,PA
Summary
Working in the service industry has given me strong problem solving abilities. I have learned to adapt to my environment, and work with a team effectively. The fast paced atmosphere of serving jobs has taught me to learn new skills quickly, and has given me significant skills to connect with others. Whether I need to solve a problem, or connect with customers to guarantee they have a good experience. While I have enjoyed my time in the service industry, I am ready to take all my skills and apply them to a new chapter of my life.
Overview
6
6
years of professional experience
Work History
Bartender
Vintner's Table
Phoenixville, PA
11.2024 - Current
- Crafted and served a diverse range of cocktails, enhancing customer satisfaction and experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Assisted in training new staff on bartending techniques and customer service protocols.
- Implemented efficient workflow processes during peak hours, reducing wait times for patrons.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
Barista
Target
Phoenixville, PA
09.2023 - 03.2024
- Engaged in ongoing training to enhance product knowledge and improve customer service skills.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Barista
Steel City Coffee House
Phoenixville, PA
11.2022 - 07.2023
- Prepared high-quality coffee beverages according to customer preferences and established recipes.
- Maintained cleanliness of workstations and adhered to health and safety regulations.
- Assisted customers with menu selections, providing recommendations based on taste profiles.
- Operated espresso machines and other coffee equipment efficiently to ensure timely service.
- Managed daily inventory of coffee supplies, ensuring stock levels met operational needs.
- Processed customer transactions accurately using point-of-sale systems for cash handling.
- Collaborated with team members to optimize workflow during peak service hours.
Server
Tony's Family Restaurant & Pizzeria
Robesonia, PA
11.2019 - 06.2022
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Managed inventory of dining supplies to prevent shortages during service.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Communicated daily specials and menu items, improving guest satisfaction and sales.
- Managed multiple tables simultaneously, enhancing overall efficiency during peak hours.
Education
High School Diploma -
Conrad Weiser School District
Robesonia, PASkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender
Vintner's Table
11.2024 - Current
Barista
Target
09.2023 - 03.2024
Barista
Steel City Coffee House
11.2022 - 07.2023
Server
Tony's Family Restaurant & Pizzeria
11.2019 - 06.2022
High School Diploma -
Conrad Weiser School District