Victoria LaRue
Syracuse
Summary
Detail-oriented and knowledgeable Medical Secretary skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with medical experience and fastidious nature dedicated to optimal patient care.
Overview
11
11
years of professional experience
Work History
Medical Secretary
Crouse Medical Practice
04.2023 - Current
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Conducted patient intake interviews, recording and documenting relevant information.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
- Maintained current and accurate medical records for patients.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Registered and verified patient records before triage with most up-to-date information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Fast Food Manager
Wendys Fast Food
06.2013 - Current
- Coordinated with catering staff to deliver food services for special events and functions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Implemented an effective marketing strategy that included targeted social media campaigns designed to attract new customers from local demographics.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
Teacher
St.Vincent De Paul Daycare
02.2014 - 01.2023
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
No Degree - Billing And Coding
Onondaga Community College
Syracuse, NY02.2025
High School Diploma -
Nottingham High School
Syracuse, NY06.2014
Skills
- Medical Charting
- HIPAA Compliance
- Payment Scheduling and Collection
- CPR Certified
- Collaboration and Teamwork
- Maintaining Financial Records
- Conflict resolution techniques
- Medical Terminology
- Patient Scheduling
- Customer Service
- Taking Client Histories
- Detail-oriented approach
Timeline
Medical Secretary
Crouse Medical Practice
04.2023 - Current
Teacher
St.Vincent De Paul Daycare
02.2014 - 01.2023
Fast Food Manager
Wendys Fast Food
06.2013 - Current
No Degree - Billing And Coding
Onondaga Community College
High School Diploma -
Nottingham High School
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