Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Leal

Miami,Florida,

Summary

Reliable and bilingual Crime Science major at Florida International University with hands-on experience in customer service, notarization, and retail operations. Known for strong communication skills, problem-solving, and the ability to thrive in fast-paced environments. Seeking to bring a strong work ethic and positive energy to a team-focused role as well as an individual one.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Assistant Manager

The UPS Store 6523
Miami, FL
01.2026 - Current

- Helped with store marketing and promotions.

- Assisted with in-store communications like signs and marketing materials.

- Supported customer service and helped resolve customer issues including shipment claims.

- Helped manage and track inventory.

- Communicated team updates and alerts to staff.

- Assisted with training new employees.

- Helped assign and organize daily tasks for staff.

- Fulfilled all previous duties as a Retail Associate and Notary Public as well.

Retail Associate & Notary

The UPS Store 6523
Miami, FL
08.2024 - Current

- Provided excellent customer service in person, over the phone, and by email.
- Helped boost sales by recommending additional products and services.
- Trained team members and made sure daily tasks were completed.
- Handled shipping software, labeled packages, and prepared them for delivery.
- Assisted with printing, copying, faxing, binding, and Notary services.
- Kept the store clean and shelves well-stocked.
- Handled cash, credit, and other payments accurately at the end of each day.
- Packed items safely for customers following store guidelines.
- Helped with issues like lost or damaged packages.
- Always greeted customers with a positive attitude and made them feel welcome.
- Used phones and office machines professionally.
- Able to lift up to 70 Ibs and work on your feet for long periods in a busy environment.

Education

Bachelor of Science - Crime Science

Florida International University
Miami, FL
06-2028

High School Diploma -

John. A Ferguson Senior High School
Miami, FL
06-2024

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Bilingual: English & Spanish
  • POS System Operation
  • Microsoft Word & Excel
  • Time Management
  • Multitasking
  • Team Collaboration
  • Customer Engagement
  • Document Prep & Notary Services
  • Packaging & Shipping Software
  • Communication & Problem-
    Solving
  • Computer skills
  • Staff training

Certification

- CPR Certified.

- Stop the Bleed Certified.

- Florida Notary Public.

Timeline

Assistant Manager

The UPS Store 6523
01.2026 - Current

Retail Associate & Notary

The UPS Store 6523
08.2024 - Current

Bachelor of Science - Crime Science

Florida International University

High School Diploma -

John. A Ferguson Senior High School