Victoria Leasure
Apollo,PA
Summary
Reliable manager with 10 years in food industry.6 of thoes as a manager. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
18
18
years of professional experience
Work History
Manager/Shift Supervisor
Red Robin
10.2017 - 03.2025
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Responded to and resolved customer questions and concerns.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Troubleshot equipment to reduce service calls and downtime.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Bartender
Red Robin
10.2017 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Kept bar presentable and well-stocked to meet customer needs.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed strict recipes and drink measurements to minimize product used.
Nurses Aide
West View Manor
09.2007 - 06.2021
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Updated patient records accurately, enabling effective communication among healthcare providers for seamless care delivery.
- Promoted patient safety by assisting with transfers, ambulation, and falls prevention measures.
- Monitored vital signs and reported any abnormalities to the supervising nurse immediately, ensuring timely medical intervention when needed.
- Ensured adequate nutrition for patients by preparing meal trays according to dietary requirements and assisting with feeding if necessary.
- Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a willingness to help others as needed.
- Contributed to the efficient functioning of the nursing team by promptly responding to call lights and resolving concerns.
- Enhanced patient comfort by providing personalized care and addressing individual needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Followed directions of licensed nurses to administer medications and treatments.
Education
High School Diploma -
Apollo-Ridge High School
Spring Church, PA06.2003
Skills
- Inventory control and record keeping
- Cash handling expertise
- Document Management
- Negotiation
- Training and mentoring
- Inventory Management
- Customer-Oriented
- Inventory Counts
- Daily workflows
- Team motivation
- Training Assistance
- Team Supervision
- POS System Operation
- Teamwork and Collaboration
Timeline
Manager/Shift Supervisor
Red Robin
10.2017 - 03.2025
Bartender
Red Robin
10.2017 - 11.2022
Nurses Aide
West View Manor
09.2007 - 06.2021
High School Diploma -
Apollo-Ridge High School
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