VICTORIA Lee
Doyline,LA
Summary
Versatile and detail-oriented team member with strong experience in operations, customer support, and process management. Skilled at problem solving, maintaining high standards, and ensuring efficient, organized workflows. Committed to delivering results and contributing to a collaborative, productive environment.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Dun-Rite Home Services
Austin, Texas
11.2025 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with inquiries and resolved issues, enhancing customer satisfaction.
- Documented customer interactions in support database, ensuring accurate records for future reference.
- Managed customer feedback and escalated issues to appropriate departments, improving overall service response.
Health Information Management Analyst
Specialists Hospital
Shreveport, LA
12.2024 - 11.2025
- Communicated with physicians and clinical staff to ensure timely completion of outstanding documentation and obtain necessary signatures.
- Maintain accuracy and confidentiality while handling sensitive health information in accordance with HIPPA.
- Utilized multiple software systems to efficiently track tasks and update health records, enhancing communication management.
- Managed daily responsibilities independently with minimal supervision, ensuring adherence to structured operational guidelines.
General Manager
CC's Coffee House
Shreveport, LA
08.2021 - 12.2024
- Developed and implemented strategies to increase sales and profitability.
- Coached and mentored personnel on industry practices, company procedures, and technology systems to maximize efficiency.
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Managed staff to reduce wait times and enhance customer satisfaction.
- Managed budget implementations, employee reviews, training, and schedules.
- Maintain high standards in customer service, store organization, and adherence to company policies.
- Conducted inventory and supply ordering to ensure availability and operational efficiency.
Service Manager
Dillas Quesadillas
Shreveport and Bossier City, LA
09.2020 - 09.2021
- Trained and mentored staff on customer service best practices to enhance customer satisfaction.
- Implemented service protocols ensuring quality standards in food preparation.
- Coordinated inventory management and supply orders to support kitchen operations.
Sales Associate
Lululemon
Shreveport, LA
10.2020 - 08.2021
- Guided customers in product selection, leveraging knowledge of clothing technology to enhance shopping experience.
- Aided store management by training staff, overseeing inventory, and coordinating employee schedules for operational efficiency.
- Maintained organized and appealing store layout to create inviting retail environment.
Assistant Manager
CC's Coffee House
Shreveport, LA
12.2018 - 12.2019
Shift Lead
CC's Coffee House
Shreveport, LA
03.2018 - 12.2018
- Supervised shifts to ensure smooth operations and upheld store organization and quality standards.
- Crafted beverages and shared product knowledge to enhance customer experiences.
Barista
CC's Coffee House
Shreveport, LA
01.2018 - 03.2018
Skills
- Attention to Detail
- Analytical thinking & Decision Making
- Leadership & Team Management
- Customer Service Excellence
- Sales Growth & Financial Oversight
- Communication & Collaboration
Timeline
Customer Service Representative
Dun-Rite Home Services
11.2025 - Current
Health Information Management Analyst
Specialists Hospital
12.2024 - 11.2025
General Manager
CC's Coffee House
08.2021 - 12.2024
Sales Associate
Lululemon
10.2020 - 08.2021
Service Manager
Dillas Quesadillas
09.2020 - 09.2021
Assistant Manager
CC's Coffee House
12.2018 - 12.2019
Shift Lead
CC's Coffee House
03.2018 - 12.2018
Barista
CC's Coffee House
01.2018 - 03.2018