Victoria Leidel
St. Petersburg,Florida
Summary
- My daily Mission is to give every single guest a personalized customer experience that goes well beyond their expectations of what good service is. Teamwork is essential to achieve the highest level of success for the business.
- Expertise in teaching and developing high-performing teams.
- Proven record in business and hospitality management.
- Skilled in performance evaluation and identification of areas for growth potential
- Excellence in fostering exceptional workplace culture and strategic support programs
- Committed to continuous growth, learning, and self-improvement
- US citizen
Overview
9
9
years of professional experience
Work History
Front Desk Supervisor
The Tampa Edition
Tampa, FL
11.2022 - Current
- Trained new Staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations with an eye for hotel reputation, staff productivity, and operational efficiency.
- Provided exceptional end-to-end customer service, leading to a 95% customer satisfaction rate.
- Proactively addressed all guests inquires in real time ensuring seamless and enriching experience.
Server
OMNI Grove Park INN
Asheville, NC
03.2016 - 02.2022
- Lead Server for the Blue Ridge Restaurant in the Historic Grove Park Inn
- Very high-paced environment with extremely large volume.
Team Captain
Trader Joes
Asheville, NC
03.2015 - 11.2022
- Acted as positive role model to set tone for the program and enhanced leadership credibility with teammates and coaches.
- Maintained poise, optimism and bounced backed quickly after mistakes to show teammates how to respond to negative situations.
- Invested time to build and strengthen relationships with teammates by inquiring about individual challenges and goals.
- Liaised with head coach to discuss collective insights on chemistry, focus and mindset and worked together to co-lead team.
Education
B.A. Hospitality Management -
Institute of High Technology
Skills
- Reservation Management
- Operations Oversight
- Guest Relations
- Word Processing
- Customer Success and Account Management
- Bilingual: Russian & English
- Problem-Solving and critical Thinking
- Team collaboration and Leadership
- Customer Needs Anticipation - Microsoft Office Suite (Word, Excel, PowerPoint)
Timeline
Front Desk Supervisor
The Tampa Edition
11.2022 - Current
Server
OMNI Grove Park INN
03.2016 - 02.2022
Team Captain
Trader Joes
03.2015 - 11.2022
B.A. Hospitality Management -
Institute of High Technology
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