Victoria Lewis
Las Vegas,NV
Summary
Dedicated registrar with over 5 years of experience in educational administration, specializing in student records management and compliance with district policies. Proven ability to implement efficient registration processes, and maintain accurate data reporting systems. Demonstrated leadership in managing clerical tasks and promoting public relations within the school environment. Committed to enhancing student success through meticulous oversight of enrollment and academic progress.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Registrar
Clark County School District CCSD
Las Vegas, NV
11.2022 - Current
- Implement Clark County School District Policies and Regulations and procedures regarding student records and student progress toward graduation
- Provide information to public, teachers, and other employees regarding policies, regulations, school activities, and rules
- Plan, organizes, and implements registration process with administration and sets priorities on work and works independently with minimal supervision
- Responsible for enrollment and withdrawal of students
- Maintain accurate files and records related to registration and student records
- Responsible for accurate student enrollment accounting for apportionment funding
- Evaluate and transcribes out-of-district course history records to verify alignment of courses with District curriculum and posts to current student data.
- Follow District Grade Reporting Calendar timeline to implement student's grades.
- Operational tasks, progress reporting process, grade reporting process, and transcript process
- Maintain student data reporting system database to compile, retrieve, and generate accountability records and reports including, but not limited to, class schedule, cumulative records, transfers, registration, grading, course history, attendance, health records, student accounting data, dropout, promotion/retention, and academic probation
- Certifies and issues official school transcripts, as requested
School Aide
CCSD Clark County School District
Las Vegas, NV
07.2021 - 11.2022
- Assisted classroom teacher in supervising snack time and indoor and outdoor play
- Counted and receipted money from school activities such as t-shirt sales or fundraisers
- Opened and distributed incoming packages and mail
- Recorded absent notes in Infinite Campus
- Monitored classroom attendance for teachers.
- Answered telephone inquiries from employees and public concerning departmental activities and operations; accepted, screened, and routed telephone calls; and greeted and directed visitors.
- Made photocopies, sorted, stapled, and/or distributed documents, as requested.
- Used computer and mainframe applications (i.e., word processing, inquiry, data input, etc.) to obtain and enter data and operated variety of office equipment (i.e., computer, printer, copier, switchboard, fax machine
- Inventoried supplies for teacher lounge
- Assisted in classroom when needed
- Established, collected, organized, and maintained data pertaining to assigned clerical tasks and composed departmental reports, as requested
- Retrieved OLR summary for all students
- Reviewed master reports with office clerk
- Sent and requested student records from other schools.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery
- Supported students with special needs in daily activities and learning tasks.
Licensed Insurance Agent
Sitel
Las Vegas, NV
05.2015 - 04.2020
- Answered inbound calls for auto and property insurance, added and removed vehicles from auto policies, adjusted mileage and usage of vehicles, discussed renewal of policy term with members, rebased policy to other states
- Updated drivers on policy, provided quotes for new members, processed proof of financial responsibility forms to DMV, sent proof of insurance upon request
- Reviewed all coverages for policy, canceled auto policies, created letters for financial companies, transferred calls to correct departments, issued non owner policies.
- Provided storage policies, set up automatic payments and special payment arrangements, processed non-payment cancellations, provided discounts available for policy, assisted with rental reservations, can automatic payments.
- Assisted with members self-service website, reset online IDs, passwords, and PIN.
- Licensed in 46 states.
- Processed non-injury claims, processed assignment such as rental car and in-network body shop for repairs.
- Assigned claim adjuster to case, documented all information regarding damage to vehicle.
Cashier/Customer Service Representative
Burlington Coat Factory
Las Vegas, NV
03.2014 - 01.2015
- Greeted customers at Point-of-Sale system and scanned all items for customers.
- Processed credit cards and debit cards transactions.
- Answered questions promptly and correctly for customers and provided fast service for all customers.
- Answered incoming calls to customer service.
- Accomplishments: Gained clientele by providing outstanding customer service which helped generate more sales for company.
Team Leader
Alorica
Las Vegas, NV
07.2013 - 01.2015
- Managed team members, met with client to determine demands needed for company and managed payroll for all associates.
- Coached and provided feedback to associates on overall performance based on client requirements.
- Audited team quality for performance accuracy and customer service skills
- Conducted team meetings to provide motivation and current updates from client.
- Maintained Lost Hours, recruited new candidates through interview process.
- Conducted one-on-one meetings with each associate to develop skills for further career growth opportunities.
- Audited schedules for each agent
- Met with site director for leadership feedback.
- Provided attendance report to operational manager and client to verify headcount.
- Conducted floor audits to maintain Clean Desk Policy
- Audited associate for HIPAA Violations
- Responded to all client emails daily and took customers calls for hours to assure product knowledge.
- Accomplishments: Provided outstanding customer service to members and providers, meeting expectations of company regarding customer care and quality of calls.
- Top performer for quality of calls.
- Outstanding Team Player Skills.
- Used Active listening, Organization, Communication, Multi-tasking, Creative mind, and work independently.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Las Vegas10.2023
Skills
- Payroll
- Excel
- Customer Service
- Interviewing
- Public Relations
- Supervision
- Leadership
- Office Management & Administration
- Analysis
- Active listening
- Organization
- Communication
- Multi-tasking
- Creative mind
- Work independently
Certification
- Dental Assistant, 03/01/11, Present
- Nail Technician, 07/01/18, 07/01/20
- CPR Certification, Present
Timeline
Registrar
Clark County School District CCSD
11.2022 - Current
School Aide
CCSD Clark County School District
07.2021 - 11.2022
Licensed Insurance Agent
Sitel
05.2015 - 04.2020
Cashier/Customer Service Representative
Burlington Coat Factory
03.2014 - 01.2015
Team Leader
Alorica
07.2013 - 01.2015
Bachelor of Science - Healthcare Administration
University of Phoenix