Summary
Overview
Work History
Education
Skills
Company
Personal Information
Languages
Timeline
Generic
VICTORIA LOGRASSO

VICTORIA LOGRASSO

Luxury Cruise Consultant
Miami,United States

Summary

Corporate and Leisure Travel Consultant brings

24 years experience in sales and corporate development, building strong relationships with clients. Experience selling high end luxury, both within the cruise and jewelry industries combined. Demonstrated success in resolving conflicts and supporting customer service teams. Excellent communicator, attentive to details, and resourceful. Committed to delivering punctual and high-quality service. Deep understanding of the market and various cruise lines, including River Cruises. Elevates the standards of travel excellence thru growth and development.

Overview

27
27
years of professional experience

Work History

Cruise Consultant

Silversea
Miami, United States
08.2023 - 12.2023
  • Develop guest relationships by initiating calls, and emails necessary to support sales and marketing promotional material
  • Communicate and listen intently utilizing Silversea technology tools and processes
  • Provide excellent customer service by understanding and anticipating the needs of clients, and proactively addressing any concerns or issues that arise during the booking process
  • Develop and maintain a thorough understanding of selling Silversea Classic and Expedition cruises, including itineraries, onboard services, and shore excursions, in order to effectively promote and sell them to potential guests
  • Develop and maintain relationships with high-net-worth individuals to ensure their satisfaction and loyalty towards the company's cruise services.

Cruise Specialist

Norweigan Cruise line
Miami, United States
05.2022 - 02.2023
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
  • Worked closely with clients to understand unique needs and meet specific travel desires
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations
  • Promoted dedicated customer service and support by promptly resolving customer complaints.

Sales and Operations Director

Tiffany & Company
San Francisco, United States
11.2004 - 04.2015
  • Strategic Planning Operations Of Boutiques
  • Experience in product development, merchandising and display
  • Keen attention to detail and accuracy
  • Communicated product value, quality and style to educate and entice potential customers
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services
  • Increased sales by fostering relationships with customers.

Vice President Corporate Devlopment

University and State Employees Credit Union
San Diego, United States
03.1997 - 11.2001
  • Assisted President and CEO at University and State Employees Credit Union to identify and evaluate strategic opportunities for Merger and Acquisitions
  • Lobbied Congress regarding Credit Union Legislation HR, 1181, Law passed in July, 1998 to expand Credit Union membership
  • Developed and maintained relationships with key stakeholders, including industry associations, regulatory bodies, and other financial institutions, to stay informed of industry trends and potential opportunities for collaboration
  • Board Member for UCSD Undergraduate Scholarship Council to promote and grow membership within its faculty and student body.

Education

Nursing -

California College of Medical Affliates
06.1978

Skills

  • Business development
  • Customer service
  • Consultative sales
  • Operations
  • Time management
  • Product development
  • Strategic planning
  • Merchandising
  • Hospitality
  • Interpersonal skills
  • Conflict resolution
  • Communication
  • Resourceful
  • Multitasking
  • Luxury travel
  • Cruise industry
  • Microsoft Office
  • Strong collaborator
  • Elevates the standards of travel excellence
  • Attentive to details
  • Adaptive

Company

Silversea

Personal Information

Title: CORPORATE AND LUXURY TRAVEL CONSULTANT

Languages

English

Timeline

Cruise Consultant

Silversea
08.2023 - 12.2023

Cruise Specialist

Norweigan Cruise line
05.2022 - 02.2023

Sales and Operations Director

Tiffany & Company
11.2004 - 04.2015

Vice President Corporate Devlopment

University and State Employees Credit Union
03.1997 - 11.2001

Nursing -

California College of Medical Affliates
VICTORIA LOGRASSOLuxury Cruise Consultant