Victoria Lombardi
Shirley
Summary
Dynamic and detail-oriented Front Desk Medical Receptionist at Stony Brook Children’s, skilled in patient scheduling and HIPAA compliance. Excelled in enhancing patient experiences through exceptional communication and efficient appointment management, ensuring a welcoming environment. Proven ability to thrive in fast-paced settings while maintaining confidentiality and delivering outstanding customer service.
Overview
5
5
years of professional experience
Work History
Front Desk Medical Receptionist
Stony Brook Children’s
12.2024 - Current
- Greeted patients and families, ensuring a welcoming environment at reception area.
- Managed appointment scheduling using electronic health record systems efficiently.
- Coordinated communication between medical staff and patients to enhance workflow.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Barista
Starbucks
07.2023 - 11.2024
- Prepared and served high-quality beverages following standard recipes and procedures.
- Maintained cleanliness and organization of workstations to ensure efficient service.
- Handled cash register transactions accurately while providing excellent customer service.
- Collaborated with team members to meet peak demand during busy shifts.
- Maintained a clean and organized workspace for optimal productivity and safety.
Brand Ambassador
American Eagle Outfitters, Inc
06.2020 - 01.2022
- Engaged customers through product knowledge, enhancing overall shopping experience.
- Demonstrated adaptability by quickly learning new product lines and promotions.
- Cultivated relationships with customers to foster brand loyalty and retention.
- Supported team in achieving sales goals through proactive customer engagement strategies.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Education
High School Diploma -
Sachem High School East
Farmingville, NY06.2021
Skills
- Patient scheduling
- Appointment management
- Patient registration
- HIPAA compliance
- Telephone etiquette
- Front desk operations
- Medical terminology
Timeline
Front Desk Medical Receptionist
Stony Brook Children’s
12.2024 - Current
Barista
Starbucks
07.2023 - 11.2024
Brand Ambassador
American Eagle Outfitters, Inc
06.2020 - 01.2022
High School Diploma -
Sachem High School East