Victoria Lopez
Summary
Dynamic customer service professional with extensive experience at Costco, excelling in conflict resolution and customer relationship management. Proven ability to enhance customer experiences and achieve sales targets through effective team collaboration. Skilled in prescription verification and adaptable to diverse roles, ensuring operational efficiency and client satisfaction.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Customer Service Associate
Costco
06.2025 - Current
- Guarantee positive customer experiences, and resolve all customer complaints.
- Managed customer inquiries and provided excellent customer service in a fast-paced retail environment.
- Maintained inventory accuracy and organized merchandise displays to enhance the customer shopping experience.
- Collaborated with team members to achieve daily sales targets, and contribute to a positive work environment.
- Demonstrated strong communication skills by effectively conveying product information and promotions to customers.
- Adapted to various roles within the store, showcasing flexibility, and a willingness to take on diverse responsibilities.
Optician Assistant
Costco
06.2017 - Current
- Guided customers through eyewear selection, ensuring proper frame sizing and comfort while explaining lens options in an easy-to-understand way.
- Took accurate PDs, segment heights, and other frame measurements to support licensed opticians in dispensing prescription eyewear.
- Educated customers on lens materials, coatings, and upgrades, helping them choose products that matched their prescription and lifestyle needs.
- Verified prescriptions, entered orders accurately, and coordinated with the lab to ensure timely fulfillment of eyewear.
- Processed transactions and insurance claims while maintaining compliance with HIPAA and internal optical policies.
Behavioral Interventionist
Cortica
11.2023 - 02.2024
- Provide behavior analytic services to children with autism spectrum disorder and other neurodevelopmental differences in both 1:1 and group settings.
- Implement positive behavior strategies as developed and evaluated by a Board Certified Behavior Analyst (BCBA).
- Implement strategies with children, including antecedent and consequent strategies, based on treatment plans and strategies developed in their program BCBA.
- Complete all documentation requirements, including gathering information about strategies and goals.
- Assist with conducting individual assessment procedures through preference assessment and data collection.
- Follow Cortica's emergency and emergency procedures including escalation strategies, first aid strategies, mandatory reporting.
Case Aide
Pathways- CCS Calworks
07.2023 - 10.2023
- Administrative support, from data entry to filing and handling in-coming phones efficiently,
- Manages inventory, orders supplies, prepares or distributes mail and faxes, and runs errands as directed by the Office Assistant or Supervisor.
- Maintains the lobby area as a professional, clean, and welcoming space.
- Ability to use Excel and Word to complete reports, data entry, draft or revise letters and update spreadsheets.
- Maintain, update, or create charts as needed; organize charts or files to standards; and copy forms.
- Provides childcare as assigned or directed. Report any problems relating to the child(ren) to the supervisor promptly.
Public Information Officer
Center For Demographic Research
06.2022 - 06.2023
- Collect the latest Orange County facts and figures to determine updates on the population.
- Gather information from the California Department of Tax and Fee Administration.
- Access the State of California Department of Finance for taxable sales.
- Update building permit activity with public information from the Real Estate Council of Southern California.
- Calculate month-to-month and year-to-year differences.
- Send out emails to contacts about quarterly changes in taxable sales.
Education
Bachelor of Arts - Sociology
California State University, Fullerton
Fullerton, CA05-2023
Skills
- Conflict resolution
- Problem resolution
- Prescription verification
- Customer relationship management
- Team collaboration
- Flexibility in roles
Languages
Spanish
Professional
Certification
Board Certified Autism Technician (BCAT)
Timeline
Customer Service Associate
Costco
06.2025 - Current
Behavioral Interventionist
Cortica
11.2023 - 02.2024
Case Aide
Pathways- CCS Calworks
07.2023 - 10.2023
Public Information Officer
Center For Demographic Research
06.2022 - 06.2023
Optician Assistant
Costco
06.2017 - Current
Bachelor of Arts - Sociology
California State University, Fullerton