Victoria Lovette
Glenn Heights ,TX
Summary
From many years of management, I acquired the skills necessary to become a quality customer service representative. Those skills entail several qualities such as good quality customer service, computer knowledge, good organizational habits, transaction processing, and I am very attentive to details. Through my leadership roles in customer service, I now am effective at active listening, having empathy, problem-solving or conflict resolution, and communication. Maintaining accurate cash registers, inventory and ensuring all transactions flow smoothly was also a part of my job duties.
Overview
16
16
years of professional experience
Work History
Warehouse Worker
Walgreens
Waxahachie, TX
08.2022 - 01.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Assistant Manager
Sonic Drive In
Vicksburg, MS
11.2019 - 08.2021
- Ensures operational excellence by performing managerial task
- Scheduling and maintaining inventory and evaluating employee performance
- Training and coaching team members
- Directs and assigns employees as needed to ensure all aspects of food service meet professional standards
Production Worker
Tyson Foods
Vicksburg, MS
04.2016 - 10.2019
- Keep perfect attendance
- Working on a production line running appropriate amount of counts per minute
- Packing and shipping out customers orders
- Assisting in other departments as needed
- Working close with others to check quality and complete task by set deadlines
Shift Manager
McDonalds
Vicksburg, MS
03.2009 - 04.2016
- Monitor staff
- Scheduling hours and assigning tasks
- Monitor worker performance and address issues as they arise
- Upkeep facility maintaining a clean, well-maintained facility attracts customers and promotes safety
- Maintain daily store operations
- Interact with customers ensuring satisfaction
- Problem solving to ensure quality service being rendered
- Maintained inventory and completed purchase orders as needed
- Ensure shift assigned flows effectively and efficiently
Education
Certificate - computer processing, data entry and certain computer operations
Virginia College
01.2019
High School Diploma - all required courses
Vicksburg High School
Vicksburg, MS05.2003
Skills
- Customer service
- Computer knowledge
- Organizational skills
- Transaction processing
- Attention to detail
- Active listening
- Empathy
- Problem-solving
- Conflict resolution
- Communication
- Cash handling
- Inventory management
Timeline
Warehouse Worker
Walgreens
08.2022 - 01.2025
Assistant Manager
Sonic Drive In
11.2019 - 08.2021
Production Worker
Tyson Foods
04.2016 - 10.2019
Shift Manager
McDonalds
03.2009 - 04.2016
Certificate - computer processing, data entry and certain computer operations
Virginia College
High School Diploma - all required courses
Vicksburg High School