Victoria Luna
Mercedes
Summary
Sales Representative experienced in achieving customer retention goals through effective relationship building and advanced product knowledge. Promoted products and boosted revenue by connecting with customers and delivering tailored sales recommendations. Managed high volumes of inbound calls while maintaining customer satisfaction and fostering loyalty, supported by expertise in CRM systems and strong active listening skills.
Overview
3
3
years of professional experience
Work History
Sales Representative
Cricket Wireless
Mercedes
03.2026 - Current
- Assisted customers with product selection and service inquiries.
- Demonstrated wireless products and services to enhance customer understanding.
- Processed sales transactions using point-of-sale systems efficiently.
- Maintained inventory levels and organized merchandise displays effectively.
Customer Service Representative
Bank of America
01.2026 - 03.2026
- Assisted customers with account inquiries and transaction requests.
- Resolved customer complaints through effective communication and problem-solving skills.
- Educated customers on banking products and services tailored to their needs.
- Utilized banking software to document customer interactions and transactions.
Medical Assistant
Neuro Rehabilitation and Pain Institute
03.2023 - 08.2023
- Recorded patient information, including vitals, weight, and height. Answered incoming calls and scheduled patient appointments. Prepared treatment rooms for patient examinations and guided patients to their rooms. Removed patient stitches and prepared patients for injections. Documented information on patient intake forms daily for the clinic.
- Supported healthcare professionals with patient assessments and contributed to treatment planning.
- Prepared examination rooms and ensured cleanliness and organization.
- Prepared and maintained cleanliness of examination rooms, ensuring organization for efficient patient care.
Education
Medical assistant -
Neuro Rehabilitation and Pain institute
Edinburgh , Tx 05.2023 - 08.2023
Medical assistant -
Southern career institute
Skills
- Problem solving
- Time management
- Organization
- Creativity
- Teamwork
- Leadership
- Attention to detail
Timeline
Sales Representative
Cricket Wireless
03.2026 - Current
Customer Service Representative
Bank of America
01.2026 - 03.2026
Medical assistant -
Neuro Rehabilitation and Pain institute
05.2023 - 08.2023
Medical Assistant
Neuro Rehabilitation and Pain Institute
03.2023 - 08.2023
Medical assistant -
Southern career institute