Victoria Lutterman
Courtland,MN
Summary
Dedicated hands-on office manager/assistant/coordinator with several years of experience. Excels at multi-tasking and working under pressure. Broad experience managing the office duties and customer needs of a small construction business and large health care provider.
To build relationships and provide exceptional customer service to a select core customer base in a collaborative team environment.
Healthcare professional with solid foundation in coordinating patient care and administrative tasks within healthcare setting. Proven track record of enhancing patient flow and supporting medical teams with critical administrative functions. Known for fostering teamwork and adapting to ever-changing healthcare environments, ensuring optimal patient care and operational success.
Overview
11
11
years of professional experience
Work History
Health Unit Coordinator
Mayo Hospital
04.2024 - Current
- Provide organizational clerical support to patient care units and teams.
- Order supplies
- Elevate/monitor patient needs to nursing staff
- Managing electronic health records
- Communication w/ patients, visitors, and facility staff
Office Manager
Kelly and Sons Excavating LLC
09.2021 - 04.2024
- Accounts Payable/Receivable
- Insurance – coordinated with insurance providers for jobs/contracts.
- Advertising – social media, networking
- Job contracts
- Job scheduling
- State/county prevailing wage
- Material ordering
- Clerical duties
Office Assistant
Total Lawn Care & Landscape
05.2021 - 12.2022
- Accounts payable/receivable – vendor invoice data entry, payment to vendors. Invoicing, estimates, and organized record keeping.
- Assisted with payroll.
- Inventory tracking – in store, order supplies, manage the Total Landscape Supply store.
Server
Red Lobster
Mankato, MN
08.2015 - 07.2021
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Operated POS terminals to input orders, split bills and calculate totals
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Prepared salads and appetizers to back up kitchen staff.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Placed reservations through phone and email into computerized customer management system.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Served average of 40 patrons daily at seafood restaurant with consistent recommendations for exceptional service.
Crew Worker
Loken's Asphalt Maintenance
Mankato, MN
06.2017 - 09.2018
- Used various construction tools and machinery, including asphalt crack sealer, leaf blower, and drove trucks to complete such tasks as business parking lot asphalt repair and painting
- Restocked supplies, prepped and cleaned areas for paint and repair
Education
GED -
Mankato East High School
Mankato, MN01.2018
Skills
- Proficient in Microsoft Word and Excel
- Detail-oriented approach
- Motivated, outgoing personality
- Responsive to new challenges
- Critical thinking
- Workflow coordination
- Responsible for confidential material
- Multitasking and prioritization
- Courteous and professional demeanor
Timeline
Health Unit Coordinator
Mayo Hospital
04.2024 - Current
Office Manager
Kelly and Sons Excavating LLC
09.2021 - 04.2024
Office Assistant
Total Lawn Care & Landscape
05.2021 - 12.2022
Crew Worker
Loken's Asphalt Maintenance
06.2017 - 09.2018
Server
Red Lobster
08.2015 - 07.2021
GED -
Mankato East High School