Victoria Marquez
Tucson,Az
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Experienced Collections Specialist bringing 5 years of success in service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Collections Specialist
Citibank, Champion
Tucson, AZ
02.2018 - 02.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used probing techniques to determine debtors' reasons for delinquency.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Trained in taking calls and navigating different systems.
- Worked in call center environment handling automatically dialed outbound and inbound calls.
Customer service
C3 Customer Contact Channels
Tucson, AZ
08.2017 - 02.2018
- Trained in taking calls for Humana Insurance Company and handled billing, taking payments.
- Insurance enrollment trained.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Generated customer satisfaction surveys to analyze results into action plans.
Cashier
Wendys
Tucson, AZ
01.2016 - 02.2017
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Customer service
Edible Arrangements
Scottsdale, AZ
01.2014 - 12.2017
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept accurate records to document customer service actions and discussions.
Education
High School Diploma -
Project MORE High School
Tucson Az 06.2017 - 08.2018
Skills
Collections
Timeline
Collections Specialist
Citibank, Champion
02.2018 - 02.2023
Customer service
C3 Customer Contact Channels
08.2017 - 02.2018
High School Diploma -
Project MORE High School
06.2017 - 08.2018
Cashier
Wendys
01.2016 - 02.2017
Customer service
Edible Arrangements
01.2014 - 12.2017
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