Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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VICTORIA VILCHEZ

Lawrenceville,GA

Summary

In order to meet my daily and long term goals, I am a person that takes strategic planning and results as a priority. While also, I am proud on my interpersonal skills to deal with versatile environments and people. Before the skills I have obtained in my work experience or in my personal life, my character is of a hard-working person. I enjoy meeting challenges in the middle and analyze them from different perspectives, ensuring to find points of personal advantage and of personal growth.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Executive Assistant

Vluwork Inc.
Atlanta, GA
10.2024 - Current
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Maintaining coordinated communication with internal departments on a regular basis to ensure the functioning of day-to-day operations without accidents going unnoticed.
  • Realizing important announcements to departments from different companies, developing policies, reports, and announcement documents pertaining to office administration matters, and ensuring the efficient delivery of the information to all parties involved.
  • Conducted research on various topics as requested by executives or senior management personnel.
  • Developed effective filing systems for easy retrieval of information when needed.
  • Conducted 70% of all recruiting procedures for more than three companies with varying locations in the state of Georgia. Realizing a recruiting average of 30 to 50 new employees in a month.

General Manager of Operations

Marcos's Pizza
Roswell, GA
06.2024 - 10.2024
  • Monitored progress by establishing plans, budgets and measuring results.
  • Recruited, hired, and trained new staff members according to organizational standards.
  • Implemented new policies and standard operating procedures to deliver the best performance results and customer satisfaction in the store.
  • Managed scheduling, payroll, and inventory control.
  • Ensured time-management skills and pressure control under high-stress environments, with a calm and collected attitude, focused on bringing efficient results.

Shift Leader

Marco´s Pizza
Converse, TX
08.2023 - 10.2024
  • Coached team members to increase productivity and reduce workplace accidents.
  • Analyzed key performance indicators to identify effective strategies.
  • Assisted in training new employees on shift operations.
  • Promoted to a leadership role in the second month of the work period and being the youngest Shift Leader in one of the best-selling stores in the state of Texas.
  • Working with a team of 30 on an average weekend.

Shift Leader

Marco's Pizza
Lawrenceville, GA
02.2024 - 06.2024
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Assisted in training new employees on shift operations.
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Monitored staff performance and addressed issues.

Server

Rozana Restaurant
Lawrenceville, GA
03.2024 - 05.2024
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Assisted in training new servers.

Server

Mazatlan Restaurant
Lawreceville, GA
11.2022 - 01.2024
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Provided excellent customer service to ensure satisfaction.

Education

STEAM, ARTS

Berkmar High School
Lilburn, GA

Certificate -

OSHA 30

Skills

  • Meeting planning
  • Proactive approach
  • Documentation and reporting
  • Workload balancing
  • Strategic planning
  • Efficiency improvement
  • Multitasking
  • Interpersonal Skills

Certification

  • OSHA 30

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Executive Assistant

Vluwork Inc.
10.2024 - Current

General Manager of Operations

Marcos's Pizza
06.2024 - 10.2024

Server

Rozana Restaurant
03.2024 - 05.2024

Shift Leader

Marco's Pizza
02.2024 - 06.2024

Shift Leader

Marco´s Pizza
08.2023 - 10.2024

Server

Mazatlan Restaurant
11.2022 - 01.2024

STEAM, ARTS

Berkmar High School

Certificate -

OSHA 30

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VICTORIA VILCHEZ