Victoria Marsala
Bossier Eye Institute
Shreveport,LA
11
years of professional experience
Dynamic Medical Receptionist with proven success at Bossier Eye Institute, enhancing patient satisfaction through efficient appointment scheduling and effective communication. Skilled in electronic health records and insurance verification, I excel in fostering relationships and streamlining operations, resulting in reduced wait times and improved patient flow.
Work History
Medical Receptionist
2 Years 11 Months- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Assisted with insurance verification, ensuring accurate coverage and eligibility.
- Maintained electronic health records, enhancing data accuracy and accessibility.
- Communicated effectively with patients regarding procedures and follow-up care.
- Coordinated front desk operations, improving overall patient experience and satisfaction.
- Implemented process improvements to streamline check-in procedures, increasing efficiency.
- Monitored inventory levels of medical supplies, ensuring availability for daily operations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Improved office ambiance, selecting music and reading materials for waiting area.
- Streamlined office communication by effectively coordinating between doctors and nurses.
- Optimized appointment scheduling to maximize doctor availability.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Managed patient appointments efficiently, reducing wait times significantly.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Enhanced patient experience by maintaining clean, organized reception area.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Clerical /Office Receptionist
7 Years 2 Months- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and dental staff to facilitate seamless service delivery.
- Maintained accurate patient records using electronic health record systems, enhancing data integrity.
- Assisted in billing inquiries and insurance verification, improving financial processes for the practice.
- Implemented a streamlined scheduling system, reducing appointment wait times significantly.
- Demonstrated strong multitasking skills by handling multiple phone lines while assisting walk-in clients simultaneously.
- Contributed to a welcoming office environment through consistent upkeep of reception area cleanliness and organization.
- Collaborated with team members on various projects, fostering a cohesive office atmosphere.
- Improved client relations with friendly and professional in-person greetings, ensuring a positive first impression of the company.
- Answered phone promptly and directed incoming calls to correct offices.
- Enhanced customer satisfaction by promptly answering incoming calls and directing them to the appropriate department.
- Provided reliable support to executives by scheduling appointments, travel arrangements, and managing correspondence.
- Proactively sought opportunities to improve office efficiency, suggesting and implementing process enhancements when appropriate.
- Promoted teamwork within the company through effective collaboration on shared tasks and responsibilities.
- Facilitated clear communication between departments by distributing mail and important documents in a timely manner.
- Enhanced workplace safety protocols by monitoring access points and issuing visitor badges as required.
Clerical /Office Receptionist
11 Years 3 Months- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and dental staff, enhancing overall patient experience.
- Maintained organized patient records using electronic health record (EHR) systems for accurate data management.
- Processed insurance claims and verified coverage details to facilitate billing accuracy and timely payments.
- Monitored inventory of office supplies, ensuring availability to support seamless daily operations.
- Consistently provided exceptional customer service by addressing inquiries professionally and resolving issues efficiently.
- Increased office productivity by maintaining inventory of essential supplies and placing orders when needed.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Played a vital role in emergency preparedness plans by maintaining up-to-date contact information lists for all employees.
- Supported HR functions by aiding in the onboarding process of new employees through orientation materials distribution and badge assignment.
- Streamlined office procedures for increased efficiency, maintaining accurate appointment schedules and calendars.
- Supported administrative tasks, such as filing and data entry, contributing to an organized work environment.
- Maintained confidentiality in handling sensitive information related to employee records or management decisions at all times.
- Responded to inquiries from callers seeking information.
- Expedited document processing timeframes by organizing incoming faxes, scanning documents into digital systems, and distributing them accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Organized, maintained and updated information in computer databases.
Education
High School Diploma
High School Diploma
Skills
Front desk operations
Telephone etiquette
Appointment scheduling
Medical terminology
Patient scheduling
Office administration
Patient registration
Microsoft office
HIPAA compliance
Appointment setting
Insurance verification
HIPAA guidelines
Appointment management
Payment collection
Reminder calls
Patient relations
Electronic medical records
Letter preparation
EMR / EHR
Referral verification
Paperwork coordination
Medical office administration
Medical charting
Documentation
Outpatient care
Medical office procedures
Proficient in software
Medical billing and coding
Inventory oversight
Petty cash management
Insurance verifications
Record processing
Co-payment collection
Typing and filing
Patient reception management
Customer service
Problem-solving
Computer proficiency
Cash handling
Collaboration and teamwork
Time management
Critical thinking
Organization and time management
Data entry
Adaptable and flexible
Administrative support
Documentation and recordkeeping
Payment scheduling and collection
Patient billing
Patient referral
Relationship building
Clerical support
Data management
Office coordination
Patient eligibility requirements
Timeline
Medical Receptionist
Bossier Eye Institute
09.2023 - CurrentRead More
Clerical /Office Receptionist
Shreveport Bossier Family Dental Care
06.2016 - 08.2023Read More
Clerical /Office Receptionist
Professional Home Health Care Agency
05.2015 - 2023Read More
Southwood High School
High School Diploma
Read More
Sulphur Springs High School
High School Diploma
Read More